Touchstone Imaging Wheat Ridge — Attraction in Wheat Ridge

I was recommended to go to touchstone, from my ob. Our current tech was out on vacation. it didnt matter to me, I was excited for the first ultrasound of my soon to be child. When I arrived, everything seemed fine. The front desk was training a new employee. So it took a few minutes longer to check in, but I'm fine with that. The tech called me back. It was my husband, my son , and I. My son was watching a movie on the tablet. relaxing. the tech turns to me and ask if hes going to be loud. I said no hes relaxing. "Well I heard him screaming 20minutes ago," when we arrived. I said is he screaming now? she had a horrible cold hearted attitude toward my son. To the point where I was uncomfortable. My husband said we should just leave right then. I wish I would have listened. She asked 2x more if my son was guna make any noises, I said mostly no. She said he was going to be a distraction to her. He was still watching his movie. About 10 min in he starts trying to get comfortable on my husband's lap, not making noises but moving to lay down on his dad. The tech gave my husband a glare. At this point he was irritated from rushing at work so he can be there with me, and now he has to leave the room. So he leaves me alone with this woman. About 3 minutes after he leaves, I ask if everything was okay. She sighs and says she doesn't see anything of a baby or pregnancy, at this time we started a transvaginal ultrasound. I was sad. I started getting anxious. I asked for her to get my husband. She said she needs to finished was shes doing. Again she said theres no baby no sign of pregnancy , no sack. when I saw the screen I saw a good sized circle, which could be a sack. She said it was a large cyst. At this point my anxiety was getting bad I was fully crying and felt like I couldn't breath. I told her, "I'm done, please I dont want to do this anymore." She said she still has some more measurements to do. I laid there crying, with anxiety weighing on my chest so bad I felt like I couldn't move or speak. Yet again I said, "I'm finished," and put my hand out to say stop. Yet she continues and said she needs to finish her work and take a few more photos. Third time I told her, " TAKE IT OUT OF ME IM DONE, NOW." She replied with I'm almost done. Two minutes past, I'm freaking out at this point crying for my husband. Finally she says, "okay NOW I'm done. I'll leave the room now so u can gather urself." I told her I want print outs n I'm leaving. I didnt clean my self or anything I threw my clothes on and ran out the door for my husband, in the waiting room. Balling my eyes out. Hes freaked out, whats wrong. I told him I was having an anxiety attack bad. He was so mad at the tech for not getting him. And for putting me through that. I was crying to the front desk asking to talk to a manager or someone in charge. No manager. They had me fill out a review form, at the bottom it ask if u want a manager to contact you. I put yes with my phone number . it's been almost a week and still no call. I'm shocked at this facility. The name the front desk told me was yulea. Not even sure how to spell it. She violated my trust and rights as a client and keep going after I told her to stop THREE TIMES shes not certified to give diagnosis I have a background in the medical field, I will be speaking to a lawyer.

Btw I am pregnant and will never be going back to this place. Idc what the...

I've come here several times throughout the years. I've had pretty decent experiences, for the most part. I've also, always been morbidly obese. I've always told the appointment setter I need to have the accommodation for my weight so they can schedule me where and when I can go. After receiving the text saying to call to schedule my appointment. I called and made sure they knew first off I was morbidly obese. They told me that's fine and scheduled my appointment and that was that. I filled out my email paper work the morning of, stating my exact weight. And even called a hour ahead to confirm that I needed to be fasted. All was good. I left. I arrived. I checked in. I sat for 45 minutes, alas, my name was called. In the hallway just beyond the second doorway I was told by the office manager I believe that my weight exceeds the capacity of the tables. At that point, I was enraged. I asked why they had me sitting here for 45 minutes, and why did they schedule me here when I told them I was morbidly obese, to avoid this, EXACT thing. I just walked out at that point. I didn't want to over react. Wasn't worth it. Now, I understand mistakes happen. I do. However, Not only did they drop the ball once, but they dropped the ball least 4 or 5 times in the time I called to make the appointment, to the time I was checking in. There is NO excuse. My rage wants the people responsible fired but realistically, and because I know what it's like to watch a domino effect of mistakes happen,re-education, and maybe prodedures, like, if the patient states they are obese on the appointment making call, ask them to specify so they can schedule them at the appropriate location to accommodate them. You guys asked about other types of accommodations for other kinds of disabilities relating to not being able to walk get around, talk or hear. But when I told you I was morbidly obese it wasn't a procedure to make sure the table can support the patients weight? Just assume they are within that table limit? That's not professional. None of this was professional and it was honestly so...

I would not recommend this facility and I will not be returning. My PCP referred me here for an abdominal CT scan over a month ago. My appointment got rescheduled 3 separate times before I finally was able to get my scan done. The receptionist on the phone kept telling me they were waiting for the pre approval from my insurance. After my appointment being rescheduled twice, I called my insurance only to find out they were never sent anything about a CT scan or anything from touchstone. I call my PCP and they tell me that touchstone should have contacted insurance. I call touchstone where they told me they were waiting on clinical notes from my PCP and hadn't even contacted my insurance yet. Long story short touchstone forgot to contact my PCP to get the clinical notes and never reached out to my insurance. If I wouldn't have made all of these phone calls and did their job for them I would probably still be waiting on my appointment to be scheduled. After all of that now they are past the 48 hour window when they told me my doctor would receive the scan so I still haven't gotten my results yet. My anxiety and stress are through the roof and I'm still sitting here in pain waiting to find out my results. It's been a month and a half since my original appointment with my PCP. The staff inside the clinic were wonderful but the people you talk to on the phone are rude and do not do their jobs. This has caused me a lot of...