Richard A. DeVore SOUTH YMCA - Greater Wichita YMCA — Attraction in Wichita

I've had numerous problems ever since the new system update. When the system updated i had to re-sign papers with my card information to pull from my account. Each month following for two month ive noticed no payments coming out so i call them and they take a payment over the phone each time. couple weeks later they're calling me by phone telling me I need to come in and reverify my card info for auto withdrawal. I go in and sign papers and i think all is good. A few weeks later i get a similar call and they need to reverify. I call them back the same day and do so. A couple of hours later my card gets hacked ( not accusing anyone but some hell of a coincidence with no change in my routine). Keep in mind this happened about a week before payment was due. Had to cancel card, can't make it in for a few weeks cause I work alot past their hours and can only work out every once in a while and im not making the same mistake of giving card information over the phone again. I go up there to try to fix a card issue and I found out my membership was cancelled and to reinstate it they're trying to charge an nsf fee. No warning, no email and I check my emails religiously, and no call. I Explained the situation to one of the members he was helpful and paused the fee to have it looked over my management to be waived and i just had to pay the for the previous month. Now trying to download they ymca app and come accross problem. I call the staff and discover that my account is still not "active" and they're telling me I need to go up there again and give card information and sign some papers. This is now the 3rd time I had to go up there over some card info and sign papers for them. The lady on the phone had discovered that the previous employee made a mistake. That ex0lains one if the incidents but not the rest. I just officially joined on my own memebership in October and I've been having issues since the end of November; it is now march. I'm one more issue away from canceling my membership and joining a new gym. And during the whole process not 1 apology for wasting my time and handing out private and sensitive information multiple times due to their neglect. just excuses and a little bit of attitude. Luckily the athletic instructors are amazing and the reason I...

When i went to ask when my sons micro T-ball practice was going to be I spoke to David originally he told me Tuesday at 5:30 I get out of class Tuesday at five I called the YMCA and asked where will practice be at they said it's canceled because of the weather I didn't call David again because they said he would give me a reschedule date talk to David Monday the following week he then states oh it's actually Wednesday at 5:30 they had practice last Wednesday Tuesdays for soccerI then just say can I have my money back this has been too much chaos schedules are thrown off now because I was given the wrong information my job wasn't even given when practice is going to be until the week of practice and he has yet to be at practice I paid $62 for him to go and learn how to play baseball and it has been chaos the whole entire time David then decide because I asked for my refund but he was going to hang up on my face so then I have to call back luckily there's a nice guy named Brandon that was willing to help me but now I'm never willing to deal with the South YMCA ever again the director David is a horrible human being he should not be in charge of anythingHe needs to be sent to classes to learn how to talk to people and how to do his job And learn how to...

My wife and I joined the Y a few weeks ago because of the daycare "kids place" option that would let us work out while not having to worry about the kids. The south Y is the closest to our home, so we've been coming here.

2 days ago my wife was there and dropped the kids off at the daycare to go workout. Ten minutes later she was told that she had to take the kids home because they had lice. We checked them and there were no lice. We did a treatment anyways.

Today, Child Protective Services shows up to our house and said that we've been reported for malnutrition and lice! I was at work, my wife was understandably emotionally distraught at the imposing man from a service known for taking children away from their homes at our house. The CPS agent made our kids line up for inspection and he said there were NO lice and our kids were obviously well fed. He has to come back in 2 weeks for a follow-up before he can close the case.

I ABSOLUTELY CANNOT believe the YMCA reported my family to Child Protective Services!!! I am furious. We will NOT be returning to...