Schiller's Sewing Circle LLC — Attraction in Windham

Thank you so much to Rick, Melissa, and Kelsey!!! I called Schiller in total frustration because having bought my sweet sixteen off of Craigslist a little over a year ago and still unable to get the tension correct, I was ready to give up and felt like a failure. They welcomed me to bring my machine and they would look it over and give me a lesson. Well, when I arrived they took my machine out of the car for me and set it all up. Rick, the owner, sat down with me shared some quilting wisdom and got right to work passing on his knowledge and he knows what he's talking about! I had been using pre-wounds and they were snagging and not giving good tension. We switched to the metal bobbins and then Rick, Melissa, and Kelsey coached me on how to coordinate movement with speed! I cannot thank you enough for their knowledge...

I am so thankful for finding Shiller's Sewing Circle LLC and the people who work there. They are wonderful! Here is my story: a while back, when I was looking for a machine, ANOTHER brother-authorized-dealer who owns three stores in CT was thoughtless and not helpful, so I ended up purchasing the machine somewhere else. This time, I had a problem with my machine. Brother-USA indicated Schiller's Sewing Circle LLC, and my experience was amazing. They helped me in every single way, answered all my questions, solved my problem, and at the end, I ended up buying another machine from Schiller's. I am very happy. My advice for whoever needs a Brother/Baby Lock machine or service in CT is to go to Willimantic and visit Schiller's Sewing Circle. It's worth the drive if...

I want you to know how appreciative I am of the outstanding customer service I’ve received from Schiller’s. I’ve had my machine less than 2 years and have had a few issues with it. Every time I call, I get an immediate response and a willingness to resolve the issue expeditiously. Your technicians are 1st rate, knowledgeable and obliging. I have been dealing with Eric who is always professional, accommodating, and instrumental in getting my issues resolved quickly and providing me with a detailed explanation of his findings. His knowledge of the intricacies of this complicated machine are impressive and beneficial to your customers.

I am pleased that I decided to purchase my Luminaire from Schillers, it was...