I am not one to write reviews, but I am SO upset about my past 2 experiences. As someone who visits willibrew often, before and after COVID, I have been extremely disappointed with my experiences within the two times I've visited in the last week. Last Sunday I went in with a group of 7, tried ordering waters for everyone although not everyone was arrived yet, and the male server that we started out with responded "ill ask them what they want when they get here I'm not getting them in advance" he had an attitude the entire time he was serving us, although we were polite and actually not very needy. Then our waitress switched to a young women and we proceeded to order where she didn't write one thing down. I even commented on how good of a memory she must have because as a waitress myself I would NEVER risk not writing down modified orders for 7 people. I ordered a steak Medium Rare and when my steak arrived it was well done. I commented on the fact that it was very overcooked and her reaction was "I don't eat red meat so I don't know what its supposed to look like" she didnt offer to send it back to the kitchen and I made another comment, where she offered me 20% off the steak. Basically a slap in the wrist, I had barely eaten it. My friend ordered a Caesar salad with chicken, and it was obvious she hadnt put in the chicken part as the chicken didn't come out until 10 minutes after she brought it to the waitresses attention. We left and that evening I proceeded to call the restaurant and spoke with the manager who was very nice and finally offered to send me a gift card as some sort of compensation. A week later a different group of friends and I decided to give it another chance. Again TERRIBLE SERVICE. 95% of the times I have been to willibrew we have been given a basket of bread, something many restaurants do as a courtesy. This time we hadn't received bread and I got soup, so I asked if we could get a basket for the table. Not only was the service terribly slow but we asked 3 times to please have bread for the table, and it came out only 4 minutes before our entrees. I ordered a special, tortellini with spinach onions and bacon in a creamy pesto sauce. I asked for the bacon to be SUBSTITUTED with a bit of extra spinach and onions. I was the only person at the table who modified my order. As the waitress, Tara, was taking our order she was extremely rude. She stared at us, wrote our order down, and didn't say a word and basically ran away the second we were done ordering. My tortellini was served with a few extra pieces (probably 3) of RAW spinach, and there was absolutely no pesto taste to it, it tasted like I was eating thick cream, not much flavor. What was appalling to me was when I received my bill where I was charged for extra spinach (I GOT RID OF A MEAT - BACON- and SUBSTITUTED spinach) I should NOT have been charged for that. On top of it, I was charged $3 for bread. I asked why I was charged for both, and her response was "ITS ONLY ONE DOLLAR" and ran away once again. She also mentioned she had been working there 16 years, which was extremely surprising due to her lack of friendliness and customer service skills. Completely rude and non attentive. Joel, an apparent manager then came over to explain why we paid for bread. It is not only ridiculous to be charging for these things but the lack of communication in letting the customer know they are extra initially was NOT there. I am so disappointed. The 'manager' Joel was so rude, refused to take the bread charge off the tab and basically didn't care that we expressed we were upset and disappointed. He did not try in any way to assure we would be ever coming back. As I said I never write reviews, but this is necessary. I am a server myself, I know people have bad days, but these experiences were unacceptable on both the servers and managers parts. Hopefully they can get it together and hire some better staff.