Kid's Choice Sport & Fun Center — Attraction in Woodbridge

I signed my toddler up for Lil kickers. I received a confirmation, followed by a reminder. This morning I arrived at the center at 9:56 am. The 2-3 yo class was scheduled for 10 a.m. I checked in at the front desk and was told to go downstairs and he would be down shortly. My child was downstairs on the field playing with other kids kicking the balls around. He was very excited all morning about soccer. 10 minutes after the scheduled class time the same young man from the front desk came down. He asked if my 2 year old was 4. I told him he will be 3 in December. He told me to hold on as he went back upstairs. When he returned he started practice with children who were clearly older so I remained waiting on the side. A young woman came down and spoke with him. She then walked over to me and asked me if I was there for later class. I told her the class was for 10 am. She then told asked me if I had gotten the date wrong. I informed her that I received a confirmation and appointment reminder. She proceeded to tell me that it was not in their system and the class had been canceled because no one registered. I showed her my appointment reminder. The parent sitting next to me chimed in to say they had told her the same thing as she was there with her toddler. The young woman apologized and asked if I wanted to reschedule. She also offered for my child to play in the center. At this point I am very upset because now my two year old is sad that he cannot play soccer, which he has been waiting for all morning. I declined the offer because not only did they not tell me this when I first got there and allowed my child to go downstairs to prepare and get even more excited for the event, but it was unacceptable to me to be told that our appointments were not in their system when I have received email communication for this specific class. The worst part of this is that I am now having to explain to my son that he cannot play soccer at the center today. I will never find it acceptable for anyone to build my child up to disappoint him. Luckily he has a 10 year old brother who is at my house kicking a soccer ball around with him, but I am...

Worst experience ever with this PRIVATE OWNED SMALL BUSINESS ! I booked 2 birthday parties on October 30, 2021 from 1:30-7 pm . The host I had was lovely but as far as the facility they have no cameras . My son two ps4 games ( Minecraft and watch dogs legion ) were stolen out of the blue room with a party going in the red room . The only thing separating the rooms is a curtain . After the host and I searched for the games they didn’t turn up . I spoke with the owner and left the manager Linda a text message stating that someone from the previous party had taken the two games . So for the last hour of my party it was spent trying to get it resolved . A waste of $580 when your child has to leave without their gifts especially when his mother showed a receipt stating it was just paid for before and arriving to Mo Sheta facility. This morning I called the owner Mo Sheta again asking what the game plan would be because something needed to be done and he proceed to let me know they don’t open until 4:00 and that I would need to wait until then but he let me know that the other party was offended and that I can’t accuse the people because how does he know I really brought them in ? Being told that I’m responsible for my own stuff at a pool party/bounce house/ laser tag / nerf party when they were left safely in our party room . When the two games went missing we were in the pool so how would anyone be able to monitor that when our party room was moved downstairs? Why would I wait until the last hour of the party to spend it arguing trying to figure out a solution to my son birthday gifts when we still had time to enjoy the party ?

Paid for the party in full and was more than respectful with each employee of Kids Choice .

If you do book with this facility definitely make sure that someone stays with the party room or stuff might end up missing and you will be told they aren’t responsible for it.

Definitely won’t book with this...

Safety concerns with the little kids moon bounce area. The concept is great, there's a designated 4 and under area with 4 inflatable play gyms. Also in this area are about 6 ride-on little tykes 'bikes', kids table with 4 chairs, puzzles, and assorted misc toys. The layout is horrible though. The area is split with gym equipment and to enter 2 of the 4 inflatables, my toddler needed to go under the chain & post (to keep kids out???) and/or climb right-beside workout equipment. The moon bounce with the basketball hoop inside of it is up against their mirrored walls (because this is obviously supposed to be just a gym and was recently converted to a shared space). After noticing how easily he could bounce back into a wall he wasn't allowed to play on this one. By the way the 2 power surge blocks being used to run all of the little kid inflatables were right beside this moon bounce and my toddler LOVES that the ON/OFF switch lights up and is easily accessible. Thankfully my twins aren't mobile yet and there were no other little kids playing today so I could stay on top of my toddler's every move. I can only imagine adding more little ones to the mix. There is nothing stopping them from climbing on gym equipment, shutting off all the moon bounces while kids are on them, playing with the actual blowers that are randomly place in the middle of the floor in between each bounce house, or running astray behind the one big Kids bouncer and/or to the bathrooms & mini arcade. I should also mention that because this is a shared space with a gym, the floors are hard and semi-slick so my -almost 2- toddler abiding by the socks policy was slipping and falling while venturing around the room. I didn't give this place only 1 star because the few staff members I interacted with were really sweet and friendly. I girl (staff) shared my concerns and wants to make a change. I really...