Plaza Appliance Inc — Attraction in Yuma

Plaza Appliance will never darken our door. They are rude, disrespectful and lack integrity. They advertise as a "Authorized Matag Dealer" which is why we went to them. We wanted to support local owned business during the pandemic. We tried several times to buy a washer but they didn't have inventory and wouldn't special order. Finally our old washer was ready to give up so we couldn't wait any longer. Home Depot had the washer we wainted and it was on sale also. They delivered and installed it unfortunately it developed a problem. Matag customer service created a warranty service ticket to Plaza. We waited for a call from Plaza which never came so we called them. The person we talked to said the service manager was out but would call us. We waited again for a call from Plaza which never happened. It's about 3 weeks now so we call again. This time we were very forcefully told that since we didn't buy from them they wouldn't respond. Never mind that they are a "Authorized Dealer". I explained that we tried several times to buy from them to no avail. The conversation really deteriorated on their side from that point on. Finally they bad mouthed Maytag saying we probably received old inventory.

After trying unsuccessfully to buy from them. Waiting 3 weeks for them to treat us like that when we have a problem. Matage and the buying group that they belong to should cancel any...

This place is absolute garbage. My family purchased all new appliances from this company. The fridge is about 2 years old (which my parents purchased a warranty for ) but unfortunately as soon as the fridge was a little over two years old it broke down. We called here so they could fix it and it’s been nothing short of a hassle with these people. We had someone come and “fix” the fridge, which he only glanced at it and put a sensor back in it’s place and my parents were charged $150. Which is an insane amount but not only that, the fridge continued to not work. We called back again and they told us they would be here around a time frame of 9-12. Perfect. It started to approach noon and no one yet. I was home due to my parents being at work. Well I called to see where they were, and they said they would not be showing up due to my parents no picking up a phone call in the morning. IF YOUR CUSTOMERS AGREED TO A TIME FRAME THEN YES THEY WILL BE THERE. THEY CLEARLY WANT IT FIXED AFTER HAVING FOOD SPOIL. This place clearly has incompetent staff. If I could give this place a 0 stars I would, the lack of customer service...

My sister, Patricia, and I were out shopping for a new washer and dryer. We all know how appliances break down at the worst times. We visited the big box stores and were not impressed. After searching the internet we decided to give Plaza Appliance a chance. We were impressed with staff in the store, and the delivery team. We were greeted with a smile and a real willingness to help the situation. No high pressure selling tactics here, just comfortable and friendly suggestions. We had the washer and dryer purchased, delivery arranged for the same day, and on our way home within 20 minutes. We both highly recommend shopping at this...