Holiday Inn Algiers - Cheraga Tower by IHG — Hotel in Dély Brahim

Stay Dates: 13/10/2025 – 17/10/2025 Hotel: Holiday Inn Cheraga Tower, Algiers I am a regular guest to this hotel and I rarely write negative reviews, but my experience at Holiday Inn Cheraga Tower during my recent stay was unacceptable and deeply disappointing — particularly in terms of room service and guest handling. I booked a full-package stay through my travel agency, which included all meals, room service, laundry, spa access, and other services (excluding alcoholic beverages). However, when I called in-room dining to place an order, I was met with confusion from the agent, who was unsure whether I had the full package or not. He promised to check and get back to me — which took nearly an hour — only to incorrectly inform me that I did not have the full package included. I then went down to the reception myself, where the receptionist confirmed that the reservation agent had made an error by incorrectly marking my room as not eligible for the full package. It was their internal mistake — not mine, and not the travel agency’s. The receptionist assured me that the issue was resolved and that my food would be delivered shortly. Unfortunately, another hour passed, and nothing arrived. When I called room service again, the in room dining agent told me that he had just received confirmation from the receptionist to process my order — which was not true, as the receptionist had called him much earlier. What was most upsetting, however, was the room service agent dismissive and disrespectful attitude. His tone was unprofessional and lacked the courtesy expected in hospitality. He spoke to me in a way that was completely inappropriate — as if I were a burden, not a paying guest. To make matters worse, I discovered that there was no duty manager available at night — a serious oversight for any hotel, especially one that claims international standards. This entire experience left me extremely frustrated and disappointed. A hotel of this category should have well-trained staff who know how to handle guest concerns professionally, especially when the mistake is on their side. Unfortunately, this was not the case. I hope management takes this feedback seriously and provides proper training to its staff — particularly in guest relations and communication. Until then, I cannot recommend this hotel and will think twice...

Stay Dates: 13/10/2025 – 17/10/2025|Hotel: Holiday Inn Cheraga Tower, Algiers|I am a regular guest to this hotel and I rarely write negative reviews, but my experience at Holiday Inn Cheraga Tower during my recent stay was unacceptable and deeply disappointing — particularly in terms of room service and guest handling.|I booked a full-package stay through my travel agency, which included all meals, room service, laundry, spa access, and other services (excluding alcoholic beverages). However, when I called in-room dining to place an order, I was met with confusion from the agent, who was unsure whether I had the full package or not. He promised to check and get back to me — which took nearly an hour — only to incorrectly inform me that I did not have the full package included.|I then went down to the reception myself, where the receptionist confirmed that the reservation agent had made an error by incorrectly marking my room as not eligible for the full package. It was their internal mistake — not mine, and not the travel agency’s. The receptionist assured me that the issue was resolved and that my food would be delivered shortly.|Unfortunately, another hour passed, and nothing arrived. When I called room service again, the in room dining agent told me that he had just received confirmation from the receptionist to process my order — which was not true, as the receptionist had called him much earlier. What was most upsetting, however, was the room service agent dismissive and disrespectful attitude. His tone was unprofessional and lacked the courtesy expected in hospitality. He spoke to me in a way that was completely inappropriate — as if I were a burden, not a paying guest.|To make matters worse, I discovered that there was no duty manager available at night — a serious oversight for any hotel, especially one that claims international standards.|This entire experience left me extremely frustrated and disappointed. A hotel of this category should have well-trained staff who know how to handle guest concerns professionally, especially when the mistake is on their side. Unfortunately, this was not the case.|I hope management takes this feedback seriously and provides proper training to its staff — particularly in guest relations and communication. Until then, I cannot recommend this hotel and will think twice...

Holiday Inn Cheraga Algiers—where chaos and neglect are the stars of the show!||Rooms||Let’s begin with the room. The toilet looks like it survived a battlefield, scratched and faded beyond recognition. The bathroom bin, rusted and filthy, could double as a biohazard warning. The sink? A masterpiece of stains and negligence. The shower floor? So dirty you’d feel cleaner skipping it altogether. Fixtures and door handles are smudged and sticky, ensuring you never feel at ease touching anything. The ceiling lights are barely holding on, with shoddy fittings that scream “we gave up.”||The mini-fridge deserves a horror movie of its own—stains, grime, and insect remains in full view. Imagine opening it for water and finding a scene straight out of your worst nightmares.||Common Areas||Step out, and things somehow get worse. A dead tree welcomes you in the lobby, a fitting metaphor for the lifeless service and care. Dirty floors, unpolished surfaces, and neglected fixtures are the defining features of this supposed “four-star” hotel.||The kitchen entrance is a disaster zone. You’d expect some semblance of hygiene, but instead, you’re greeted with dirty tiles, unkempt corners, and an overwhelming sense of disarray.||Breakfast||Breakfast is the crowning glory of this disaster. 30 minutes for an omelet while the line snakes endlessly. Cups for coffee? None. Juice glasses? Gone. The staff’s solution? Plastic goblets, because nothing says “luxury” like sipping coffee out of picnic-grade cups. Coffee machines break down mid-service, leaving guests waiting 20 more minutes just for a basic cup of coffee. Dirty tables and a lack of plates make the entire experience a test of patience rather than a meal.||Decor and Maintenance||The attention to detail is non-existent. The door to your room is smudged and poorly maintained, while the walls and floors carry stains that should’ve been dealt with ages ago. The decor—or lack thereof—is a mix of dead plants, mismatched furniture, and fixtures barely held together. The entire property feels like it’s been forgotten by time and management alike.||Verdict||If you’re searching for disappointment, neglect, and frustration all wrapped in a “four-star” facade, you’ve hit the jackpot. Holiday Inn Cheraga Algiers doesn’t just fall short—it doesn’t even show up. Avoid...