Lagos Del Calafate — Hotel in El Calafate

The hotel is a bit far for the center-20 minutes walk, but it worths as it faces the lake, being located on a cliff. Make sure you get the lake view room. ||We booked a room with view, the travel agency sent 2 e-mails in order to make sure we get what we’ve booked but the front desk didn’t care about it. We spent the first night in a room facing a garden. The receptionist (not the young one that made our check-in, but his older colleague) was rude, unhelpful and arrogant. He actually told me that a garden view is a view and that they are not obliged to give us the lake view room. I wrote a complain, he refused to register it, even though it was addressed to my travel agency. He claimed the manager was not there, saying that he would handle it to the manager the next day. He never did, when we cheked-out he “misplaced” it and said he would send it by e-mail. Never did. |The next day we got the lake view room. ||The lobby, the swimming pool and all the common spaces looked very nice, beautifully decorated, clean. |The rooms were large, clean, comfortable. My parents had an apartment and was looking amazing- stylish furniture, luxurious bathrooms and very very large. This apartament was perfect!|The breakfast was an excellent one, with a large variety of hot and cold choices, a lot of pastries, fresh juice and very very good coffee. The staff was helpful, nice and attentive. |We also tried the restaurant, we had an excellent dinner and I warmly recommend it. They offer a large variety of wines and this...

On the plus side the hotel is well located for a reasonable walk to and from town for dining or shopping. This is important since Uber is not available and walking is a nice alternative to arranging taxis. On the down side the rooms can be very warm in the summer. Ours had an air conditioner and although it had a water leak, we were happy to have the unit available since our room would otherwise be miserably hot. We think our room was extra hot, as were others in our entire hallway according to neighbors. due to proximity to the spa. Neither of the other two rooms for our group had air conditioners but the front desk was able to provide fans upon request. A big shout out to Walter for helping. We wish we knew about fans on the first night since it was very hot for the rest of the family. The property did have some water supply issues, beyond their control, that were tied to city municipal system repairs. The hotel did their best to maintain consistent water supply, via their back-up systems, through most of our stay. Lastly, the breakfast buffet was underwhelming. Diners may wish to be very cautious with fresh milk that may sit out for a long period and not be chilled, or other perishable food items at the buffet, that could cause problems due to long open exposure to warm dining room conditions for long...

Stay away. Upon arrival a very rude check-in employee came to us and ask us to seat and wait. After 20 minutes waiting she showed up with a check-in sheet. After one hour waiting another man came and told us the room wasn't ready (I can understand since I was early, but no need to wait 1 hour for it). At this point we took our luggage and went for a ride to town. We came back 3 hours later and got our room right away. Room walls are paper thin. You can hear everything is going on next door. Towels are in very bad shape. Also the bathroom. Caulking pealing of the bath tub. Disgusting. Breakfast was decent. Upon check out I waited 10 minutes at the front desk and nobody showed up. So I decided to write a note and leave the keys with it since everything was paid off. We are very dissatisfied with this hotel and I will recommend everyone...