Centenary Motor Inn — Hotel in Brisbane City

Unfortunately i cant say anything positive about this property. Some back ground we were looking for a hotel that was central to the locations were were visiting and the location of the hotel fit that bill. We needed a property that was available for 8 nights also. We looked online and the property looked fine (images) and reviews from trip.com customers gave 4.7/5.||||We arrived at 8pm in torrential rain (weekend of floods in Brisbane). Upon checking in when trying to get into the room we had to shoulder bump the door to open it. Once in the room we immediately noticed the bar fridge turned off. There was a trip hazard (floor lifting). The back of the door did not have a chain, it had a Drop bolt ( where you slide it an can put a padlock to prevent opening..( this did not provide confidence in the security of the room if we were out). Further things we found . There was no blanket on the Double bed. we went to use the blanket on the single bed and it had multiple stains giving the impression it had not been washed for a while (luckily we had our own). according to the website there was supposed to be spare pillows. There were not. These may not seem that surmountable however they are beginning to accumulate. Due to the late hour of checking in ( and potential lack of availability of an alternative accommodation due to the Torrential rain and prepaying for eight days we opted to "suck it up" initially.||||The following morning we went out about 10 am and did not return to the property till 9pm. Upon return we found the the room had not been serviced ( From Trip.com website daily room servicing). Bed had not been made. Towels not replaced. Noting the weather at the time ( constant rain) the towels were still wet from a shower the previous night. This only added to the poor impression of the room from the previous night. As a result we decided to identify more issues in detail||||Apart from those listed above the following issues were also noted. ( I have images to support these claims)||||Room itself had not be properly cleaned for months..||- accumulated dust on top of air-conditioner.||- pile of dust on cord for air-conditoner||- windows not cleaned ( tracks full of dirt)||- Tiles in bathroom under sink had layer of dirt || - light fittings full of bugs||||Rooms were supposedly refurbished in 2016 ||- large cracks on wall near window in bathroom||- smoke detector removed from room||- Bathroom sink table edge paint unfinished. and badly stained.||||Images and info on trip.com were not representative of actual condition of room or hotel ( potential for false advertising)||- View from window on website showed lovely garden. Actual view was of a junkyard with corrugated iron sheets. broken down Bus, Broken down caravan, car trailer status unknown and generally unkempt garden ||- image of pool on website is nice and blue - actual pool was green and appeared not to be clean potential algea||- Website stated a restaurant and bar ( ability for breakfast in restaurant) - Actual Restaurant not open and access to it was blocked by objects vacuum cleaners etc||- Website showed clean drive ways etc. - actual - derelict appliances ( fridges, washing machine, conditioners microwaves littered driveway beside rooms.||- website listed facilities in room that were not provided||||Upon closer thought we contacted trip.com who did manage assist in cancelling our booking and facilitated a partial refund with the hotel for the remaining nights.||||When checking out . the manager admitted they failed to provide us with a sheet of paper which detail room cleaning process (blaming lack thereof on COVID). essentially it stated that if we required room to be cleaned we had to contact reception (if manned) to organise a time when we would not be in room. IF we wanted towels changed we were to place them in a basket outside of room and new ones would be placed back in basket. ( ironically if this process had been provided in the first instance and followed upon return to the room they fresh towels would have been soaked as the basket was out in open. Notwithstanding many other hotels do not have the same issues with servicing a room even with COVID around.||||Although the manager was helpful in allowing our early cancellation and refund.. in general the property appears to suffer from a lack of staff which has occurred way before COVID. This property is definitely NOT value for money. as for the price we paid we would have been able to obtain a much cleaner and...

we paid 900 for 9 days stay. Got told it was a big discount in which was the first lie. Nothing on there lists for the rooms exist. Theres no microwave, no pay TV, dodgy TV signals, told not to use air conditioning, no minimal, no soundproofing, no pool(its empty and vile, told I couldn't use there laundromat unless I paid more money. Given only one night of towels and coffee and milk pouches. Told if we wanted more towels that we needed to pay for them. We went to clean the room ourselves and emptied rubbish into there big bins outside. Just for them to rush over and lock it up. Now there's no bins. Nothing on the amenities lists exist and even one guy was crying as he couldn't get them to acknowledge him for his deposit back. The wife can't speak English, only Chinese and wasn't very welcoming at all. For 900 we were left in a room with no amenities as promised and a big food bill every day . My poor son was told if he wanted the wifi that he needed to go sit outside somewhere as the wifi didn't work in the units. They play dumb and act like there doing you a deal with a broken down place with everything broken and ripping people off badly. I warn people to not go near there. They have no intentions on fixing property or making there amenities list true. Im absolutely appalled at our treatment. As a pensioner, I was totally ripped off and not one thing existed there. I plan on taking them to small claims. Don't go there. below is horrible tv reception, only normal channels. And only jug and toaster given. No mini fridge, littleand brokenfreezer. Hopeless, no clean towels. Same ones for over a week that I went and bought some.||at...

I sit here and write this after checking in earlier, and am contemplating doing something I've never done....leave and sacrifice $253. This motel is a DISGRACE. The 1 star rating is because I have to choose something, otherwise it would be a ZERO. A run down, dirty, dilapidated, broken, over priced disgrace. Abandoned cars sit amongst the overgrown squalor of a garden, including a bus and a caravan. Boxes upon boxes of rubbish and recycling greet you as you drive in, followed by a large group sitting in the driveway drinking. The room is sparse. Make your own bed, mattress like a park bench, dust and filth marks everywhere. I suspect a shower would actually have a negative effect on personal hygeine. The bathroom is putrid, the paint is peeling, the fridge was off when we arrived, we were able to hear all the activities of the neighbours including the very noisy shower. There are no facilities in the room, a filthy couch bed that just seems out of place. I mean, my goodness I can't believe this. The photos advertised are a stone cold lie! I brought my wife and daughter here and I am dead set ashamed. I've been to a lot of motels in my life, good and bad. This one takes the cake. Dear stranger reading this; I beg of you....DO. NOT. STAY. HERE. However it would be unfair of me to not mention how lovely and friendly the lady in reception was, really nice. Frankly she seems out...