Esperance Bay Holiday Park — Hotel in Esperance

After driving a massive 10hr trip with my wife and one year old baby, all we were looking forward to was a good nights rest, in what we thought would be a safe and comfortable caravan park. Within minutes of arriving and setting up, our property was vandalised, the power cord was maliciously cut. Upon discovery we called the after hours number to speak to the manager, who came down to look at what had happened, he agreed it had in fact been cut and advised us “this had never happened before” but he had no solutions to offer us. We had to ask for a replacement cord, which he said he would only lend us and we could go and buy another cord tomorrow. We asked him, “well what is your duty of care? Are you not willing to replace the cord for us as this has happened on your property,” he told us “we won’t be paying for a thing with a chuckle and a smile.” As you can imagine our complete frustration as our one year old had just gone to sleep and now we didn’t feel safe and with absolutely no help or empathy from the manager, who treated us like idiots and insinuated that because it had never happened before.. it could have been us ...??? DISGUSTED in how we were treated, and feeling like the person could come back and vandalise our motor home further, we decided to leave. My daughter extremely upset that we had to wake her and put her back in a car seat for another 8 hours to Bunbury, I wouldn’t even give these people a 1 star rating. RUDE. UNEMPATHETIC, DISGUSTED, how you can treat a young stressed out family this way. Whilst we didn’t expect a replacement for free, we did expect some level of customer service the fact our property was damaged on their land at their park where we pay to stay and feel safe, and to n even be offered a replacement cord, (Which they had, but was not going to give us!) DO NOT STAY HERE! Stay at any other park but here. I’m sure the manager will have a lovely reply with an excellent excuse for his behaviour, I hope you are smarter than we are and bypass this caravan park altogether, it’s not worth the hassle or the level of service you will receive (lack there of) completely ruined our stay in Esperance and tainted every bit of our view on it. I am not complainer by any means, Never ever in my life left a bad review, always go out of our way to treat people nicely and leave good reviews to help promote future business, I and my wife, are compelled to write this as we literally cannot believe what just...

EDIT: the owner has responded to my review in an attempt to invalidate my experience rather than address their failings and do better for future guests. I can assure you, the below review is an accurate and recent account of my stay at the RAC Esperance Bay Holiday Park. Our sites were located alongside the barrier fence, adjacent to the camp kitchen. These 3x dirt 'sites' running alongside the barrier fence would best be described as the verge of the road. Imagine paying $50 per night, per site, to camp in the dirt on the verge of the road with a 7 month old baby and every attempt to address the issue with the staff / owner is blatantly dismissed. Very disappointing experience.

REVIEW: Paid $50 a night to camp on a tiny, dirt patch squeezed between the road and the barrier fence. The site we paid for shouldn't even be a site, it is the verge of the road. Absolute price-gouging!

There were plenty of larger, grassed sites available during our stay for the exact same price. Including 2 directly across the road from us. We asked if we could move sites and were told we could not. So for 3 nights we camped on the verge of the road, in the dirt, with a 7 month old baby while looking across the road at the VACANT greener pastures on the other side.

The facilities (shower/toilet block, camp kitchen) are newly renovated and nice. But it does not make up for the price-gouging and absolutely terrible customer service. The staff here literally do not care at all.

Overall, probably one of the worst experiences I've had camping in a caravan park in WA....

So sadly I didn't take many photos, however, because I stuffed up my booking I thought we were out of luck, but the awesome lady at reception made an effort to juggle things around to fix my mistake... legend! The park itself was small, clean, had all types of sites and cabins, lovely staff and patrons, a proactive attitude, and a great location tucked in at the end of the central part of town. Only a few meters from the port and a beach and a shop with great food and iceream. We didn't want for anything. As a traveller I love accommodation that's good bang for buck and often seek "old but good" as it usually means I get more space, less fancy but value for money. I originally booked one of their new style cabins but sure to my lack of calendar skills ended up changing to the older cabin to get accommodated for the night. Please note... this was a me problem lol! Anyway we scored the"old but good" situation. Winning! It slept 4 ppl, had all the amenities, big bathroom, kitchen, had stove, aircon, heating, full size fridge and so on... my failure / problem turned out in our favour. It was cheaper and great to sleep in. Just loved it and wanted to share the story, as the staff made a bad situation into a great...