The Kimberley Grande Resort — Hotel in Kununurra

Dear Restaurant Manager,

I am writing to express my disappointment with my recent dining experience at your establishment. Unfortunately, my experience was far from satisfactory and I feel compelled to share my concerns with you.

Firstly, the wait time for my meal was unacceptable. I had to wait for two long hours for a steak that was only average in quality. To make matters worse, I was not kept informed of any delays or issues with my order. It was only after an hour had passed that a member of staff came to ask how I would like my steak cooked. I understand that your printer may have broken down, but this should not have resulted in such a lengthy wait time and lack of communication.

Furthermore, I was disappointed to see that customers who arrived after me were served before me. This was especially frustrating given the lengthy wait time I had already endured.

When I raised my concerns with the manager, I was met with a dismissive attitude. The manager's response of "What do you want me to do? Refund you?" lacked any form of apology or empathy for the poor service I had received. This was particularly upsetting as I was dining with my two young children at the time and it was already 8:00 pm.

Overall, I regret to say that I cannot recommend your restaurant based on my experience. I urge you to take steps to improve your communication with customers during delays, to ensure a fair and efficient service for all diners, and to offer a more professional and sympathetic response when customers express...

Lovely resort with almost all the facilities you may need!! I say almost because there is NO breakfast available but that is not mentioned on the side so I did not come prepared. There is a toaster in room however nothing else and no option to even purchase a in room breaky basket. Even the compendium in room makes absolutely no mention of breakfast options so had to ring reception to ask. Positives - rooms are enormous and lovely with large king bed comfy mattress and good pillows. Parking right outside your door and minimal noise although there were very few rooms occupied. TV large with good reception for all channels. Pool is very large and clean and a delightful area with BBQ if required. Hotel for meals at lunch and evening was lovely and I enjoyed my choices. The only issue with room was the flooring... it is cheap carpet tiles which are obviously glued down but definitely do not stayed glued down. Multipmultiple areas of my room had tiles sticking up and caused me to trip over several times as they are very hard and stiff with age so not soft and easily catches your feet. This needs addressing as an elderly person could easily fall and fracture a hip and sue the hotel which would surely cost a hell of a lot more than just laying some lino in rooms. The rooms don't need carpet in...

What a fiasco....... Don't book a table, turn up and all tables are reserved...... .then told to not worry about that, just sit anywhere. Fathers Day dinner and we ordered from the 3 course meal selection: Entree: mango and prawn salad. Wow, that was really nice, refreshing and tasty! Yummm! Main: Lamb shank with roster veg & slow cooked 10hr brisket with roasted veg. Lamb shank was good, pretty average as it goes but still edible and filling. Beef brisket..... inedible..... tasted weird, tasted off, was pretty yucky. Spoke to waiter who was very apologetic, manager came to discuss and were given a bottle of wine to compensate but must be consumed on site (not a worry 😉) Dessert: Sticky date pudding with icecream. Wow I didn't realise sticky date pudding came in the form of a cupcake and that the cupcake had been heated so long it had burnt from the inside out. Microwave internal combustion is a weird thing but in this instance the only edible thing that was good on the plate was the icecream and 3 blueberries. Left the...