Sandown Heritage Motel Inn — Hotel in Melbourne

Seriously gross room. We looked online and said there was availability in a standard room for $95, on arrival 5 mins later (a bit before 6pm) the place was closed. Rang bell got the lady to come out who said there was no way Best Western do $95 room. She then said only a spa room available. We were buggered so agreed. Entered the room with spa in the corner. Room was very grubby and needs a good clean. Bed was uncomfortable, no quilt just a rug. I found several hairs under the sheet and long ones on the bed runner. Found several curlies in the spa bath. Kettle was black on the inside. The smoke alarm on the roof was wrapped in a plastic bag - the room smelled of cigarette smoke so suspect a long term visitor wrapped it up to smoke in the room, who know. Having a shower revealed a stench from the pipe work, smelled as though it was directly plumber to raw sewerage!! It is very rare that I would ever review something so poorly but this place would barely earn 3 stars if it were $45 a night. I slept wrapped on towels (these seemed clean), showered in thongs and was out of there quick smart in...

I spent 2 weeks staying here so I could be near my elderly mum in hospital and I couldn’t have chosen better. The room was very clean, the hot water & shower were excellent, the bed was very comfortable and it had everything I needed (eg a microwave). The price was very very reasonable. Lillian the manager couldn’t have been more accommodating, gracious and professional. The other staff were fantastic also. I was only able to extend my stay bit by bit as we didn’t know when mum would be discharged from hosp, but the staff were fantastic, always keeping my room free in advance just in case I needed to stay longer, which actually happened several times. I was so impressed that I didn’t hesitate to choose this motel a week later for one night. Thank you Lillian and staff for making me feel very at home and welcome! PS yes it’s on Princes HWY, but no it’s NOT noisy in the rooms because it’s on the service road. And there is no traffic on the HWY...

We had booked for 2 nights but were in discussion to extend when the owner a man started banging loudly on the door even though we had explained the situation and already agreed to pay for late checkout (at $30 for an hour and a half) he continued to fight with my partner banging on the door neumerous times once walking in without knocking when I had just gotten out of the shower. We explained we had extended another night online but he continued knocking on the door saying it hasn’t come through etc etc until my parter went to the office and showed him the receipt. Honestly disgusted by this mans behaviour as we had not overstayed and kept him updated on our movements. |Stay away is my advice the room isn’t all that for the price and the area has many other excellent...