Hotel Galántha — Hotel in Eisenstadt

Original review: My family (me, my wife and our lovely 11 months old baby daughter) visited the hotel restaurant for the first and the last time on Sunday 30.10.2022 to enjoy a lunch and time together. We knew that the hotel was totaly new and we expected there at least a good and tasty food. Unfortunately the new hotel's restaurant on the ground floor next to the lobby needed only one thing. Hospitality! Nobody noticed us after entering the restaurant and we had to ask waiters for their attention. When we sat down at the table we heard the complain from one woman sitting behind us with her friend (they were the only other guests in the restaurant apart from us) that her pasta sauce was extremely salty and with hair in it! The waiter appologized her and she changed her order to Caesar salad. Based on her experience and very limited Sunday menu we ordered two Caesar salads. We waited 45 minutes and that was really weird because only 3 eating guests were in that time in the restaurant (the older lady behind us, me and my wife). The artifical lemon taste in our ordered water was terrible but that was nit the highlight. When the waiter came after long waiting he brought only the one salad for me and my wife! I still do not understand how this sutuation could happen in 4* hotel because immediately after our order I asked the waiter one more time to make BOTH salads with chicken and not vegetarian. During the time we waited for salads the other three couples came to the restaurant but nobody from waiters paid attention to them so they left. One other pair eas special becouse they asked waiters about possibility to sit down next to the window and the waiters left them wait 5 minutes for "Sorry it is no possible" answer. The problem I currently see in this hotel restaurant is missing hospitality hand in hand with open eyes and ears. If the restaurant cannot handle 3 "eating" (the older lady behind us, me and my wife) guests and a few questions it will be even bigger dissaster with higher number of guests. Me and my wife left the restaurant without paying (we drank half of the water only) and eating - we didn't touch the salad. We complained to the waiter that we wouldn't wait for other portion other 45 minutes. During leaving we heard the waiters discussiun wheter they should have forced us to pay for water or not.

2022/11/08 Update (based on response from Mr. Zwieb) : Dear Mr. Zwieb,

I have recently found a response to my review of your restaurant and my Sunday lunch experience and decided to answer you in this way.

I am literally shocked but on the other hand I cannot let it be as it is. Your employees did not only provide the extremely bad behavior, totally unprofessional approach but now they blame me and claim I am a liar. Really?! One theoretical question. What would I have from it, if it was true?

I am totally disappointed and waited for an apology only. I could easily point my finger at the employees who were there at that time, but to be honest I want to avoid an embarrassing situation on your side.

I will not remove this review. Anyway I wish you only satisfied customers and in the first place reliable and professional employees which you...

My family (me, my wife and our lovely 11 months old baby daughter) visited the hotel restaurant for the first and the last time on Sunday 30.10.2022 to enjoy a lunch and time together. We knew that the hotel was totaly new and we expected there at least a good and tasty food. Unfortunately the new hotel's restaurant on the ground floor next to the lobby needed only one thing. Hospitality! Nobody noticed us after entering the restaurant and we had to ask waiters for their attention. When we sat down at the table we heard the complain from one woman sitting behind us with her friend (they were the only other guests in the restaurant apart from us) that her pasta sauce was extremely salty and with hair in it! The waiter appologized her and she changed her order to Caesar salad. Based on her experience and very limited Sunday menu we ordered two Caesar salads. We waited 45 minutes and that was really weird because only 3 eating guests were in that time in the restaurant (the older lady behind us, me and my wife). The artifical lemon taste in our ordered water was terrible but that was nit the highlight. When the waiter came after long waiting he brought only the one salad for me and my wife! I still do not understand how this sutuation could happen in 4* hotel because immediately after our order I asked the waiter one more time to make BOTH salads with chicken and not vegetarian. During the time we waited for salads the other three couples came to the restaurant but nobody from waiters paid attention to them so they left. One other pair eas special becouse they asked waiters about possibility to sit down next to the window and the waiters left them wait 5 minutes for "Sorry it is no possible" answer. The problem I currently see in this hotel restaurant is missing hospitality hand in hand with open eyes and ears. If the restaurant cannot handle 3 "eating" (the older lady behind us, me and my wife) guests and a few questions it will be even bigger dissaster with higher number of guests. Me and my wife left the restaurant without paying (we drank half of the water only) and eating - we didn't touch the salad. We complained to the waiter that we wouldn't wait for other portion other 45 minutes. During leaving we were hungry and we heard the waiters discussiun wheter they shiuld have forced us to pay us for...

Wir waren im Restaurant Samstag Abend Essen. Zuerst wurden wir einige Minuten am Eingang stehen gelassen, bevor sich jemand bemühte, uns den Platz zu zeigen. "Es tut mir leid, es ist der ganz letzte Tisch hinten". Mit der Entschuldigung ging es am Tisch weiter: "Es tut mir leid, aber es gibt heute nur Buffet und nicht a la Carte" Tatsächlich tut mir das auch wirklich leid, denn hätte ich das vorher gewusst, wäre ich gar nicht gekommen. Buffet ist doch sehr 1995, als man das irgendwie cool fand, totgekochtes und/oder zu kaltes Essen selber abzuholen. Aber gut, jetzt sind wir schonmal hier und hungrig. Die Vorspeisen waren angeschrieben Gottseidank, es wäre sonst nicht klar gewesen, was man da im Mund hat. Trotzdem hab ich nicht viel davon angerührt, es war weit entfernt von originell, speziell oder wenigstens geschmacklich ok. Undefinierbare Cremes in kleinen Gläschen, wieder fühlt man sich in die 90er Jahre zurückversetzt. Die Hauptspeisen waren durchwegs ok. Das Steak sogar recht gut, wenngleich auch schon ziemlich ausgekühlt. Das Wildragout war kein Ragout, sondern sehr ausgetrocknete Fleischstücke ohne Soße. Fleischfreie Alternative hab ich gar keine gesehen, da hätte man wsl Beilagen essen müssen. Die Nachspeisen waren sehr gewöhnlich und einfach gehalten. Wir haben uns wohl sehr geschreckt, als wir die Rechnung gesehen haben, denn der Entschuldigungskellner meinte gleich dazu, er hofft, dass wir "trotzdem" nochmal kommen. Das denke ich allerdings nicht. Für 59€ p.P. exkl. Getränke würde ich mir ein weniger devotes und mehr eloquenteres Verhalten des Servicepersonals erwarten (z.b die Jacke abnehmen, einen Aperitif empfehlen, ...), in Zeiten wie diesen deutlich mehr fleischfreie Speisen als welche mit, und definitiv kein Buffet. Das ist nicht zeitgemäß, schon gar nicht in Zeiten von Corona und co. Viel lieber wäre mir z.b eine Auswahl an 3 bis 4-Gänge-Menüs um diesen Preis. Vor allem, und das ist das Hauptproblem: hätte ich im Vorfeld gewusst, dass es nicht möglich ist, a la Carte zu bestellen, wäre ich definitiv nicht gekommen. Wirklich klar und deutlich wird das auch auf der Website nicht kommuniziert.

Ich hoffe sehr, das Restaurant legt noch einen Zahn zu, die Location selber ist nämlich sehr stilvoll und schick. Es gibt in Eisenstadt und Umgebung aber leider einige deutlich außergewöhnlichere (und günstigere)...