Serfaus-Fiss-Ladis — Hotel in Serfaus

Disappointing Experience at Serfaus-Fiss-Ladis Ski Centre

Edit after owner's reply.

yes, the lifts on top were closed because of the wind, that makes sense and it is the only right call. I am talking about the conveyor belts that were not working and looking at the app they were checked as open. The idea of the missing snow at the belts came from the observation on spot. As well the area marked as boarderclub was operational but FAR from the description. ETC.

I love the place, I believe you are trying to do your job properly. I JUST HATE false advertising and that is something I have experienced and spent money on.

Review: I regret to say that our family's experience at the Serfaus-Fiss-Ladis Ski Centre was deeply disappointing, primarily due to misleading information regarding the operational status of lifts, conveyor belts, and pistes. Before purchasing our 3-day passes, we were assured that all facilities were open and operational. This assurance played a significant role in our decision to choose Serfaus-Fiss-Ladis for our family ski trip.

However, on the second day of our visit, we were surprised to find that many of the conveyor belts and pistes were closed—not due to adverse weather conditions, but rather due to a lack of snow. This closure significantly impacted our experience, as the options for skiing were severely limited, contrary to what we had been led to believe at the time of purchase.

It's disheartening to feel that the centre prioritizes ticket sales over providing accurate and transparent information to visitors. Families like ours plan and look forward to these trips, making decisions based on the information provided by the ski centre. It's crucial for such establishments to offer reliable and honest information regarding their operational status, especially when it influences visitors' decisions to such a great extent.

This experience has unfortunately tarnished our view of Serfaus-Fiss-Ladis Ski Centre, and we find it hard to recommend it to others without cautioning them about our experience. Transparency and honesty are paramount in hospitality and service industries, and in this instance, Serfaus-Fiss-Ladis did not meet these...

Big area, but the quality of skiing very much depending on being on the north side (less sun impact) and altitude (1800-2800m). This leaves the Nordseite above Fiss & Ladis and the Lazid / Scheid and Masner areas further away from Serfaus as the best areas. The areas to and back from these areas are really bad in the afternoon when temperatures are above zero and sunshine (slush snow and pistes a mess). So once in an area with good conditions better to stay there till the end of the day. Higher areas are subject to poor visibility when low clouds, though. Overall I would not recommend this area for beginners to medium level skiers, unless very small children that stay in Berta’s Kinderland areas. For skilled skiers the area is much better suited with most pistes challenging red and black ones. My preferred area was the Nordseite. Since only red and black pistes there, not much bad skiers around, and being at the extreme end of the area also less crowded, especially the area of the Almbahn gondola and 12er-bahn chairlift. Nice stop there is the Schöngampalm restaurant, just before the Almbahn gondola. Ladis is very small and quiet, more focussed on families with small children. Fiss is much bigger and best located in the centre of the whole area. Serfaus is also big and more happening, but logistically more challenging, with the metro playing a big part in logistics (cars only allowed for check in & out), with the ski lifts only at the complete other end of the village from the entrance and car park. Overall I enjoyed my stay from 15-22 March, but I will not return here due to the mentioned fluctuations in ski conditions between the sub-areas, with much better areas nearby for the same...

Lovely place. But the exit piste from a lot of lifts is so skinny and there are so many bad skiiers there it turns to mogals before 11am. Super crowded also to get the gondola I went today at 10am 3/3/22 and the que for the bottom Gondola was 15 mins. On the mountain about 5 mins for chair lifts. So crowded any skinny piste which there are a lot just gets nailed by the snow plow brigade and there ski instructors snaking down the piste. Black runs are great, and there is a lot of them. Attached photos of que!

Also parking, €5 per day, even if you ski. I have a tirol card season ticket. And on asking the Kassa about a refund which every other skifield that I'm aware of that charge for parking refund parking charges for season ticket holders. And some even for day pass skiiers. This place does not. What a joke. For this place, it's all about the money they can ring out...