Grace 21 Smart Hotel — Hotel in Dhaka Metropolitan

I have just received my credit card bill in for this hotel at £77.00.|I begrudge every penny. |I chose this hotel as I had a very early flight the following morning and figured that being near to the airport would be easier. |They have a free pickup from the airport but by the time the driver has negotiated the complex one way system it took about 15 minutes to get to the hotel. In hind site, it would have been much better to stay in the Gulshan/Banani area (only another 10 minutes further down the road) and had a better choice of not only hotel accommodation but restaurants too. It would also have avoided the outrageous 500 Taka charge to get back to the airport (Uber from Banani is 200).|Apart from the location, my room was OK, a little snug but nothing to complain about until I went to take a shower and discovered there was no hot water. I called the front desk, they said they’d send someone. No one appeared for 20 minutes by which time I’d taken a cold shower as I had to go out for dinner. |When I asked the cleaner outside the room if he could check the water, he said ‘water is always a problem’ which wasn’t very reassuring. |I told the man on reception again that there was no hot water and that no one had come to fix it, he promised again to send someone. |Needless to say when I woke at 0400, the water was still freezing cold which meant that I had to endure a 12 hour flight without a shower. To make matters worse, the man in the reception thought it highly amazing that I was annoyed I’d had no shower!.|I am so annoyed with this hotel, one of the basic things that you need in a hotel is hot water and it seems that there is an ongoing problem with this here. |When I emailed (via Booking.com) the hotel, the (standard) reply was that they were sorry and would attempt to rectify the problem and hoped it would be fixed for my next stay!, quite unbelievable. |To make matters worse, their website has been taken down so there is no way of actually contacting the hotel to...

According to European standard this is a lousy 3 star shabby place. If you look around outside in Dhaka it is a paradise.|I was in a room without a window. The window was hidden behind a gypsum board. The noise from that blocked window was big. I think just the window behind was broken and you are on the street. It was very dirty. I asked for for another room. The new one was much better and cleaner.|Internet is very slow. Connection is dropping from time to time.|Breakfast is poor. Leftovers from dinner and some few very basic items.|Service in the hotel is questionable. They treat white people as an infinite source of money. For a car transfer on same location in two different shifts with 2 different guys on reception I was asked to pay 500 and 1000 BDT. And none felt guilty for cheating us.|The quality of the building is very poor- no sound insulation, air conditioning is working on a cold mode but you cannot control the temperature.|Towels are smelling on mould. Elevator is smelly.|From the hotel they arranged a city tour. Arrange is exaggerated. Just collected some money. The guy with the car was not speaking English and asked me for an address in the beginning of the “city tour”. Happily he called his boss who speaks English and we agreed on some kind of city tour.|The only thing properly done was a free of charge transfer from the hotel to the airport. I think it was mainly because this shift was with the best man on the reception-he really was competent...

Honestly, we were stressed about many things when planning to go home after our visit to Bangladesh. Tired and exhausted, we checked into Grace 21 Hotel. They blew our expectations out of the water and made our last few days in Bangladesh much better. From a hospitality and service stand point the staff do an amazing job. Being a smaller hotel, they can accommodate reasonable requests or try to help you find solutions and get back to you. This helped feel like a more personal experience. We stayed one night and half a day (2 twin beds room), we would stay here again and recommend this hotel. A couple side notes: a good place to get rested and refreshed, cold A/C, small breakfast buffet is a nice bonus, can communicate in English and Bengali, they offered airport pickup or either drop off, their rooms were clean, modern, and bright. My only complaint is sometimes noise from neighboring rooms can be heard (TV on...