Hôtel La Malle Poste à Rochefort — Hotel in Rochefort

This was our second visit. The first being about 4 years ago, where we were a group of about 15 and stayed for 3 nights.The hotel is under new ownership and the level of service is appalling! We arrived on a very hot day to find the swimming pool was out of action and there was a fair on the Main Street right buy our window and the noise till midnight was horrendous.

Even though the hotel was not full we were not offered another room, but told it was the fair’s last night. As the pool was out of use we were told we could have a free breakfast. Also as the fair was on most of the restaurants were closed, so finding somewhere to eat was difficult. The hotel only does breakfast.

On our return from a day out and having had little sleep the night before, to our horror we found the fair was still going.

We mentioned this to reception (a different person) and was told the fair was on for all of our 3 night stay. At that point we cancelled our third night and was told there would not be a charge.

When checking out we did not receive the free breakfast and were as good a threatened for being charged for the third night if we insisted on the free breakfast.

Personally this hotel now has all the traits of being owned by a management company. The staff were rude and basically didn’t care about service. There was no management on site for us to talk to.

We will not be returning and not be recommending this to our group...

We had a good time during our stay here but sadly we got the only room left by the time we booked (six weeks before), and the worst room in the hotel. It is a basement room on street side. The bathroom was tiny and the mattresses on the beds were terribly old and sagging with indentations in the middle from the previous decades of guests! One pillow each and they were like lumpy pancakes. Having said all that the main areas of the hotel have a lot of charm and there are plenty of shops, cafes and restaurants in the village itself. Overall we liked it but we would make sure we had a more comfortable less shabby room. For the price, and the room we got, we did not feel like we got value - for that price you would think the owners would make sure the beds were ok, mattress doesn't cost that much!. We went for breakfast and dinner there and the food is really the highlight of the hotel, very tasty. I appreciated at breakfast that they bring you eggs from the kitchen rather than having them go cold on display. Staff were friendly and efficient. We would probably go back for the...

copy from booking.

Good stay but... Scored 7/10 The room was nice and spacious. The bathroom was clean and the water was warm. Plenty of room to park your car.

Overal we were happy but there were some dislikes that are fixable. I've seen older reviews with the same dislikes. The water in the swimming pool was quite cold while the room temperature was pretty hot. I went in the water with my 3.5yo but we couldn't stay in for long (blue lips and shivers). We went at opening (8am) but that shouldn't make a difference since ... "open".

We didn't order breakfast as the price for our 3.5yo would be the same as for us. I really think this is a missed opportunity as there should be a -12yo discount. They barely eat food, especially when they're -6yo and we couldn't warrant the expense meaning you also lost income.

Don't take the "garden view" room if you want a nice view. It's not worth it. Outside our window there were chairs for other people to use within a few meters.

small note: Only 2 big towels for 2...