Couleur Basilic - Resto & appartements touristiques — Restaurant in Rochefort

We decided to try this restaurant because of the many good reviews, expecting the food to be of high quality. Unfortunately, our experience was anything but that.

We started with the appetizers, which looked good at first glance but were mediocre in taste. Even simple dishes like potatoes werent even cooked properly. The coffee served was shockingly bad, as if it came from a hospital vending machine. Ordering a cappuccino resulted in being served with extra coffee milk in a cup, they have no idea of what they are doing.

The main courses were even more disappointing. The Pad Thai didn’t taste like Pad Thai at all, and the pasta lacked any authenticity or flavor. It’s completely unclear what this restaurant’s specialty is, but it’s certainly not Thai or Italian food. How this place has received such good reviews remains a mystery to us.

The service didn’t make up for the poor food. Nobody asked why we left half of our food uneaten, and we weren’t even offered dessert. The service was downright subpar. We even considered asking the manager why we had to pay at all, but we decided to let it go and simply left.

In short, the food isn’t worth the money, the service is bad, and the reviews are misleading. Our advice: skip this restaurant and choose a place where the quality matches the promises. Should have just bought some fries...

By far the worst restaurant experience I've ever had. (And I've had a few.) We asked about the possibilities to get a vegetarian tapas plate, and while we were in the belief that we were still waiting for the answer, we were served a tapas plate with meat. After we pointed out that we do not eat meat, the meat items we taken away and replaced by a bowl of rubbery cheese. We were finally charged for each mediocre (at best!) tapas item separately, which was more than the entire tapas plate with meat, because there was "no vegetarian tapas plate on the menu". The service was so bafflingly rude that we paid the bill just to get out as quickly a possible. As a reply to my written complaint to the restaurant afterwords, I received a generic non-apology. I won't be going anywhere near this nightmare of a place ever again.

An addition after the reply from the restaurant:

1. I've sent you my detailed feedback by email and via your website form (to which you have replied), so there is confirmed evidence that you received a customer complaint about your tapas. (Even though the tapas itself was not the main cause of my complaint, as you can read above.)
2. Based on your reactions, both in-person at your establishment and when communicating digitally, you indeed seem to have some severe problems of...

Très déçu d'un restaurant qui fut longtemps mon préféré, alors qu'ils étaient situés près de l'église, dans un cadre chaleureux et de caractère. Première dégradation de la qualité lorsqu'ils ont, pour des raisons de rentabilité, opté pour une formule brasserie avec une carte réduite. Actuellement, la carte n'offre pratiquement plus de choix : une viande ou un poisson...? Ce soir, déception totale de laa réaction lamentable et pathétique de Matthieu, suite à un problème vraiment banal. La pièce d'angus (en était-ce vraiment ?) commandée bleue m'est arrivée, plus proche du "bien cuit" J'appelle Matthieu qui s'approche sans se presser, plus soucieux de trier ses cartes que de venir me voir 🤔 Je lui montre ma viande et il repart avec mon plateau s'enquérir en cuisine. Pour revenir me dire que Vincent, après avoir coupé la pièce en deux lui avait confirmé que c'était bien une cuisson bleue... 😳 Je doute personnellement que Vincent, excellent cuisinier du temps d'avant la brasserie, ait pu sortir une ânerie pareille. Pas un mot d'excuse et je devais choisir un autre plat, car il n'y avait plus de viande ! J'ai décidé de ne rien prendre et ai regardé mon amie manger sa viande saignante qu'elle avait commandée. Elle terminait lorsque la serveuse, qui a tout fait pour arranger les choses, est revenue avec un nouveau plateau et une pièce de viande ...bleue parfaite. Ce qui confirme mon opinion de Vincent. Quant à Matthieu, il nous a lâchement évité et on ne l'a plus revu. Pas d'excuses (pour un problème somme toute banal), pas de geste commercial, pas de digestif bien sûr, et même pas un au revoir, il est resté dans son coin, de l'autre côté du restaurant. Lamentable pour un patron de...