Pousada da Condessa — Hotel in Região Geográfica Imediata de Angra dos Reis

This is a beautiful hotel in an excellent location with a great pool. Very clean .Spacious room for 3 adults.Nice breakfast. We stayed for a week and had a lovely time.|So why didn't I give it 5 points? |1. I reserved a room facing the garden. When we arrived we were given a room facing the parking lot. Not much of a view. When I talked to the man in charge ( only staff member who spoke english) I was given an alternative room to see and... it faced the other side of the parking lot! I felt very bad, as if they were laughing at us. No garden. And a smaller room. The man in charge did not do a good job. We then were showed a 3 room facing the garden- but with no air conditioning for the 3 adult. In 32 degrees with 80% humidity air conditioning is a must. We stayed in the room facing the parking lot. The next day they showed us another room but without a 3 bed- with a sofa. This is when I decided I have no energy to see another room or move around, and we stayed in our room. It certainly left us with a bad taste. They should not try and sell you a garden facing room and then find that your view are parking cars!!|2. Learn English if you work with tourists! Really... only 1 person? There really is an anticipation that in this kind of a hotel you should hire at least 1 English speaking staff member per shift. |*It is a beautiful hotel. The service took...

Hotel is amazing and the food was great but had some unexpected issues.

One was there was a school trip booked for the dates we were staying so the entire hotel was taken over by hundreds of children, who held pool parties during the day and took over entirely. While great for the kids and they weren't trouble themselves, we'd rather be warned beforehand as it meant we couldn't use the pool or bar during our stay which we were paying for, and the music was very loud all day.

Another was the night staff were pretty frustrating overall and unhelpful. Our friends had a screaming cat stuck on the roof and it took a lot of persuasion to get them to investigate, before they realized how loud it was, and ultimately ended up chasing the cat into the room. They were offered another room but had to vacate by 10, then another (3 rooms in total). They also shut the gates one night so when trying to get back in they were very annoyed that we rang the bell (it was only around 11pm. We couldn't stay in the hotel due...

We spent two nights at the Pousada and could not have wished for a better place. The location was great and whithin a walking distance from the historic district. Our room was large and clean and the beds were very comfortable. The room was located in front of the pool and had a lovely porch. It definetly contributed to the atmosphere. The staff was very friendly and helpful. They provided us umbrellas when it was raining, towels for the beach and advise about attractions. ||Breakfast was good and the eating area is very cute. The pousada counts with a nice gym and a room with billiard and ping pong table. ||I definetly recommend this place and hope to...