Boutique complex Horizant — Hotel in Varna

Our recent stay at Complex Horizont was unfortunately marred by a distressing incident, coupled with unprofessional behavior from both the management and a neighboring guest. While we initially enjoyed our time, the unfortunate occurrence and subsequent lack of concern demonstrated by the hotel staff leave us with no choice but to discourage others from booking at this establishment.

During our stay, we encountered an alarming incident involving a neighboring guest who displayed aggressive behavior. This individual, who was clearly not in his right state of mind, entered our room without consent, completely naked, and proceeded to knock on our door as if it were his own. The intrusion left us feeling violated and unsafe within the confines of the hotel.

Regrettably, the response from the hotel management was shockingly unprofessional. Despite being made aware of the unsettling situation, they failed to address the matter appropriately. We were deeply disappointed by their lack of concern for our well-being and their failure to inquire about the bloodstains present in our room. Instead of offering assistance or support, they had the audacity to approach us later, demanding payment without providing a proper bill or even acknowledging the incident. This kind of unprofessional behavior only added to our dismay and left us questioning the hotel's commitment to guest safety and satisfaction.

Given our experience, we strongly advise prospective guests to consider alternative accommodations when planning their stay. Complex Horizont has demonstrated a lack of professionalism, both in handling emergencies and in addressing the concerns of their guests. The incident we encountered should have been treated with utmost seriousness, compassion, and prompt action. Unfortunately, the management's apathy and negligence overshadowed any positive aspects of our stay.

It is our sincere hope that Complex Horisont reassesses its protocols and prioritizes guest safety and satisfaction above all else. Until then, we cannot recommend this establishment to anyone seeking a reliable, respectful, and professional...

The hotel and the idea is good. The room we stayed at was nice, nicely furnished and styled. However, it was durty, there were spider webs everywhere, the floor looked clean, but even after house cleaning, if you step bearfoot, the illusion is broken. They changed the towels every day. So there is housekeeping, but asides from changing towels and making the beds, it seems they don’t clean, which takes away from the experience. The other issue we had was with the internet. It simply does not work. When I addressed it at the reception, they were not surprised, it’s a known issue for them, yet not fixed. The solution they offered was to move us 2 times in different rooms in order to “hopefully” have a connection. If you plan to do a mix of remote work and vacation, do not count on the wifi. The last issue is the noise. This may be a no-brainer, there is a club right next to it, that is part of the complex (two restaurants, nigt club/bar and the hotel). Unless you don’t plan to go to the club, don’t expect to get any sleep Friday night and the weekend. During week days, it’s fine, but during the weekend the music is very loud and stops around 4:00. It is also a popular event/wedding destination. During our stay in one night we had to listen to two weddings running simultaneously and a party at the night club. The hotel are aware of this, and offer free ear plugs in the rooms. To their credit, they can’t do much about the noise, but the advertising is misleading, positioning the hotel as a calm and quiet retreat in the Sea Garden. Overall, we are with mixed feelings. On one hand, the hotel is beautiful and the idea is great, the location in the sea garden is beautiful, although a bit remote (but you know that if you’re looking at it). The poor maintenance and noise ultimately outweighs the positives, also considering the price tag. Unfortunately, I cannot recommend it. There are better options in the...

Lousy HK service ! but great friendly and helpfull front staff, perfect location right on the Sea Garden Park and Rapongi Beach just 10 min within walking distance ...Poor amenities, such as rooms need Coffee maker or least a Kettle and couple of tea bags ! Hotel's restaurant Marche offers breakfast only between 9 tp 10.30AM ))) if you are an early Bird go and figure out ! from menu My wife ordered a club sandwich platter but she got only semi toasted tasteless Cheese Panini ))) from the Grumpy faced rude servers ! On THE weekends Hotels Disco terrorized the guests with super Ultra loud DJ music till 0400 AM ! ... If you expect quite and relax country club Park Hotel. You are on the WRONG SPOT ! Me ..? Never again Totally 😞...