Not exactly the getaway I imagined.From the moment we checked in, I already sensed things weren’t going to meet expectations. The room was far from what was promised—definitely not beachfront. Instead, we got a partial view of the tree which felt like a downgrade. Maybe because we booked under a promo, they treated it like a second-tier reservation.The food? Sadly, underwhelming. The portions were small, the taste was average at best, and overall presentation lacked effort. It felt more like a rushed meal than something you'd expect from a place that claims to offer a relaxing, luxurious escape.We came here hoping to relax and feel pampered, but everything felt just enough to get by—not special, not thoughtful, not memorable. The only redeeming factor was the staff, who were polite, though clearly trying to do their best with limited resources.If you're looking for an experience that lives up to its photos and descriptions, this might leave you a little disappointed—unless you manage to get the full-priced package. Unfortunately, this stay felt more like a budget overnight stop than a dreamy...
Read moreHotel is new, very clean and spacious. Stone's throw from the beach - Otres Beach is great as it's away from the city and quiet. Hotel staff very polite and helpful especially the bellhop and reception. Especially liked the space in room and dining hall- eventhough had a number of people it didn't feel crowded.
Would have given 5 stars if not for the following: First time in all my travels that the buffet breakfast was late, had to wait for all the main dishes to be brought out at 7.10am. Staff could be more attentive to topping up bread and butter. Skip the bacon- dry and hard.
Room was very clean and spacious but didn't have a desk or even chairs/sofa so husband had to work on his computer on the bed. Electrical sockets by the bed not good, had to call for staff's help who forced our plugs in. Bathroom could do with a hook. It's things like these that separate a great hotel experience from an average one. Overall...
Read moreThe hotel is new, they aren’t open yet, but maybe try to see how it’s goes. From outside triangular design is to take most advantages of the view and shared them all rooms, however, there are no interior design besides exposing expensive hardwood most of places included where it’s no need to use this kind of expensive wood to clad. Bedroom are so so traditional Khmer Hotel, even it’s 2023 in short, no impression. Bathroom model color with classic Khmer wood door. They don’t seal the glass shower, so the water is leaving the shower to toilet and wet the floor from lower edge next to...
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