DV Era Hotel — Hotel in Khan Boeng Keng Kang

Arriving in this elegant hotel was a relief from the coach ride. After receiving room numbers and swipes our luggage was scattered to the four winds. Those of us who didn’t have names to our luggage were lost in translation and after waiting 45 minutes took action myself. Concierge had communicated that all luggage would be left somewhere for those of us to claim. They were left on 13th floor. Anyway running up 5 flights as lift a bit slow due to 60 plus of us arriving finally retrieved our luggage. Hotel room much more spacious, modern and new. Communication by staff poor understanding of English and the eagerness to please over rides anything else. Catering for large groups not their forte even though they knew previously as bookings were made months in advance. Not enough staff on the floor to manage the numbers and expectations were high from previous hotel in Siem Reap. Room service first night took up to 2 hours to receive as one chef on. By rights I was taught anything over 20 minutes food is compensated/free. In the heart of CBD, AC in room only, rooftop bar n swimming pool, adequate wifi (was able to watch Netflix on iPad) other than that I wouldn’t choose to stay here again. Room for improvement on hospitality in catering...

We have been staying at Era Hotel for 4 nights and that was the best choice ever. Staff is perfect, they can serve your every need, main manager is very helpful, kind and caring just like receptionists who helped us with taking tuk-tuks and organising trips around the city. Room was very spacious, fully equipped (tea, coffee, bottles of water, hair dryer, clothes dryer etc.), furniture was modern and stylish, beds were big and comfortable. Nice bathroom with toilet and bath separated from each other which was very useful. Housekeeping was scrupulous and our room was perfectly clean every day. Breakfast was the best part of our stay. There was truly everything you need like bacon, beans with tomatoes, fried vegetables with noodles, fresh bread,sausages, porridge, omellete, sweet waffles, cornflakes, salad bar etc. Many options for kids also. Pool on the 16th floor was cleaned every day, during the day there was no people so we had it just for us. There were sunbeds with matresses, umbrellas and coctail bar. Someone from staff was always keeping an eye on us. Gym was also very nice and airy, there are towels, drinking cold water and air conditioning. I can truely recommend this hotel...

Following a motorcycle accident that created some lung damage and broken bones, i was unable to fly back to the UK for 2 weeks. The Insurance company put me up in the Hotel ERA for the duration. The room was excellent with English TV channels, WIFI 100%, good aircon and great bathroom facilities as good/better than a Western Hotel. The staff and management were all really lovely and genuinely interested and concerned about my condition and could not do enough to help out. the skybox and rooftop pool ae fantastic but surprisingly underused by many guests. Breakfast buffet selection was great with omelettes made to order if wanted. All in all a great hotel, very clean and part with good facilities and i would recommend to...