La Passion by Achariyak — Hotel in Koh Rong Sanloem

So - the good bits:|We had the 'executive room with pool' - good size room, pool and outside seating area - got the late afternoon sun. Great bathroom (too big really and the space would have been better utilised in the bedroom for more storage for clothes, suitcases). Clean|Nice grounds|Very peaceful location|Beautiful beach and sea|Loved walking along the beach and eating/drinking in the different bars - great vibe, very relaxed|Able to walk across the island to Lazy Beach and Sunset Beach (daytime only - wouldn't attempt in the dark!)||The not so good bits:|Hotel not maintained - scruffy. Sunbed mattresses dirty. Towels and linens worn out - we had to ask for our bed to be changed as soon as we checked in because there was a tear in the bedsheet.|Breakfast - very limited choice - only one variety of juice each day. Eggs not cooked to order but batch cooked and under hot lamps, No fresh tea or coffee - stewing in jugs on hot plates. I asked for a mint tea and was told I'd be charged extra! Yet lots of staff all standing around who could have served fresh brewed drinks as well as clearing tables|Transfer to and from public ferry by small motor boat - be prepared to wade into and out of the sea with your luggage! Romantic but not explained in advance. And when we left it was windy and the sea was very choppy so we went to the ferry jetty by tractor - no communication, assistance from the hotel staff|Fridge in room but no mini bar (so we went and stocked up on beers from the little mart next door) - wasted revenue opportunity|No offer of drinks when you're by the beach or pool - again wasted revenue|We never ate at the hotel - food expensive and unappetising - again wasted revenue|Three times went to reception to ask for advice - e.g. how to privately hire a boat for a snorkelling trip - staff unable to respond, help|Plastic litter on the beaches is a problem everywhere, sadly. Other islands invest in cleaning regularly and disposing - not evident on Koh Rong Sanloem - me and other tourists picked up litter as we walked along the beaches||This is not a four star hotel, it's such a shame as with better management, it could be...

We stayed here for 4 nights and have mixed feelings about our stay. ||Pros |The resort and pool are very nice, one of the nicest and cleanest pools I have seen on the island|Good options for sun loungers on the beach and by the pool |The staff are friendly|Good pick up from the pier |Room was clean and nice bathroom - went for a room with a private pool |Mini mart next to hotel and good location for eating in other restaurants ||Cons|We were supposed to have early check in from 11 and on arrival at 2 (which is their normal check in) we were told our room wouldn’t be ready for another 45 minutes. Multiple other guests in the same position. Nothing done to make up for this.|The food and drink are quite overpriced compared to other restaurants and hotels on the island - the standard didn’t really make up for the price difference and this was reflected in the lack of atmosphere in the restaurant in the evenings.|The resort encouraged communication through WhatsApp but they would not reply regularly on this and was a bit pointless.|Good selection of breakfast food but a lot of flies landing on everything that wasn’t covered including a lot of the fresh items eg. Pastries|The beds are completely rock solid, we are a couple in our mid 20s and following our 4 nights have both found our backs are quite sore|Majorly, for our check out we confirmed with the reception our departure boat at 9:30 from soon neung pier. We were advised to check out at 8:30 and they would transport us. We then sat for 40 minutes before being picked up however we quickly realised the tractor was taking us to the wrong pier. Had to jump off the moving tractor in to the sea to stop the driver to get our bags to return to the hotel. They did organise the right pick up eventually however it was much more stressful than necessary when we also had a flight to catch after our boat.||Overall this is a nice hotel but agree with other comments that is is overpriced. It was the most we spent on any hotel throughout our travels in Cambodia. The walkways are falling apart and could become quite dangerous - broken floorboards...

I never write reviews, but this time I felt I had to!

Worst hotel experience ever.

We regularly visit Koh Rong Island with our family and always have a wonderful time. This time, we wanted to try a new spot and chose La Passion, the worst decision ever.

Here is why: • Key issue: Only one key was provided for our villa (for 4 people). They apparently have only two keys total : one for the guests and one for housekeeping. Very inconvenient.

• Incompetent staff: The staff are poorly trained. Many times when we requested something, they would say “yes,” but clearly did not understand or follow through.

• Poor service: When we tried to order food, they simply forgot to place the order.

• Location: The rooms are very far from the front desk, the beach, and the swimming pool. You need to request a cart to move around the property, which is very annoying since you depend on the cart shuttle to come and sometimes it takes a long time.

• Communication: Their “QR code” system for contacting staff sometimes does not work. The restaurant QR code for viewing the menu does not work at all, and it is impossible to do food delivery through their system.

• Beach: The beach is very disappointing compared to where we usually go on Koh Rong. There is a lot of mud beneath the sand, and when you dig through the “white sand,” it turns black underneath. Definitely not a paradise beach.

• Mosquito problem: Despite using plenty of mosquito repellent, we were bitten more than we ever have been anywhere — all four of us! Likely due to the surrounding jungle.

• Maintenance issues: The amenities are old and in poor condition. Many are broken or poorly maintained. The swimming pool is missing tiles and looks neglected.

• Housekeeping: There is no automatic room cleaning. If you don’t request it specifically, no one will clean your room.

• Food: The food is okay but extremely overpriced. You’ll find much better options just next door.

In short: La Passion is absolutely not worth it. We deeply regretted choosing this place and will...