Carlisle House Inn — Hotel in Annapolis Royal

This is a difficult review to write, as we had been looking forward to our stay here, but unfortunately, certain issues have left a bad taste in our mouth. When we arrived at the Inn around 4.30pm, there was a note on the front desk saying “I’m across the street, be right back”. After waiting 10 or 15 minutes, we went back outside to see if we could see anyone around. Finally, a handyman appeared from the garage and was able to check us in. It was a little strange, but we understand sometimes these things just can’t be helped. ||On first appearances, our room was just as we had seen in the photos, however we felt that a little more attention could be paid to cleanliness. Windowsills and baseboards were dusty, and more disturbingly, the ceiling in the bathroom was cracked and peeling from shower humidity. It appeared that the bathroom vanity had been recently changed from one wall to another, and while it may have made sense to re-configure the bathroom, when the sink was moved it put the faucet directly in front of the electrical outlet and vent switch. The outlet didn’t function, thus leaving only one accessible outlet in the room for plugging in a hairdryer. ||We were surprised to find that there was no housekeeping service done while we were out the next day, but again chalked it up to a shortage of staff. ||The included breakfast was great both mornings, with wonderful service. When it came time to check out, there was again nobody at the desk. There were two different notes with two different phone numbers to call for assistance. As we had to leave to get to the Digby Ferry, the dining room attendant did her best to make sure all the paperwork was in order, but she had no access to payment records. Someone called us an hour later while we were in line for the ferry to get the security code to process our payment. ||This place is close to being a top notch Inn, but more attention to detail is needed. Hopefully the safety issue of the bathroom electrical will be...

I was hesitant to write a review, but after seeing a recent review by another guest (Mr. Richardson), I feel compelled to chime in. I don't know if I was in the same room as Mr. Richardson (my stay was the second last week in August) but I too had out of order outlets, two bulbs in the three bulb chandelier that did not work, another missing bulb in one of the other light sources and no internet in my room. The owner, Theresa, at first challenged my statements that the internet and outlets did not work in my room, but later conceded that perhaps the internet did not work in my room and suggested I use the internet in the common area. That's all well and good, but I wanted to be able to use wifi in my room on my bed. Because of the lack of wifi, lack of working outlets and the lack of lighting, I couldn't read by device or by traditional book. Instead of staying two nights as planned, I found another b&b in a nearby town that was delightful. I checked out after the same abysmal breakfast described in the other review (toughest french toast I have ever had) by leaving my key at the desk because there was no staff to be found. No follow up from the inn as to my early departure. The only concession made to the lousy electric and wifi situation was an offer to move me to the other b&b but it was full. Had Theresa not made me feel like I was imagining problems with the internet, the outlets or the bulbs, had she immediately fixed the bulbs or had the inn not advertised wifi, the experience would have been totally different and I would have been an...

I had wanted to stay at the Hillsdale House where I have stayed before but it was full. Their website recommended their sister hotel, the Carlisle House Inn, so I booked a room at the Carlisle House Inn. It turned out to be a very disappointing and expensive experience.|| ||When I arrived to check-in, I found the air in the room to be very stuffy and stale. The front desk clerk said that the window was broken so could not be opened. There was actually weather stripping hanging from the window, and the door lock was not functioning properly. I asked if another room was available and was told no, despite the fact the inn seemed completely empty, and the other rooms had their doors open, all cleaned and ready to receive guests. I told the clerk that I would not be able to stay in the room if the air could not be improved, especially with the threat of covid. I was told that nothing could be done and that I would still be charged for the room in full, even though I was not going to stay there. I ended up being charged $165 even though I had not even set more than one foot in the room.||||I was never contacted by the owner to inquire more about why I had left without occupying the room. Two days later I received a generic email saying the Carlisle House hoped that I had enjoyed their hospitality. I then emailed the owner to inform her of what had occurred and that I had not stayed at their in after all even though I was charged for the room. I never received a reply. I also wrote to Hillsdale House informing them of my experience, and never...