Copper Horse Lodge — Hotel in Area A (Kicking Horse/Kinbasket Lake)

Worst choice! We chose this as a late night check in, however we weren't provided with the details of our room # or code. We were stuck in tge lobby until 1:45am. While the owner called tge next am expressing apologies and offering to waive a portion of the room cost, we never received any portion of a refund. So if you like to pay over $500 a night for your family to be stuck in a lobby with no front desk, this is your option.

**Please be aware this owner is lying in their response. We accessed our room after over an hour of searching and finding our room # and code in a tiny spot imbedded in their app. No information was emailed until 2:44am. We were offered a 50% refund. We have done no bullying. I made a polite request for a full refund. I still politely request a full refund, and while we used your facilities for 7.5 hours they were definitely NOT worth over $500. And it is definitely NOT okay to ignore a customer's emails. This review was a last resort. I politely stand by it. As a small family run business you shouldn't be treating a small...

I was very disappointed with my room at the copper horse lodge. In fact, the "deluxe suite" was on the first floor, with a direct view of the sauna, and therefore in direct contact with the other hotel guests, forcing me to close the curtains to have a minimum of privacy. What's more, the air-conditioning was a noisy mobile unit that requires you to keep the window open, so you can hear everything from the restaurant below: plates clattering, guests chatting...||The reservation refers to a mountain view: there is none.||There's no on-site reception, so no help was available, and we couldn't change rooms.||Soundproofing leaves much to be desired: our room was right next to the entrance hall and we could hear everything.||The "breakfast included" is in fact a coffee machine, some yoghurts, bread and self-service muffins in the lobby with 2 small tables for all hotel guests to sit at (no real...

We really enjoyed our week here. The room was nice and clean, the bed was very comfortable, and the view from our window was beautiful. We enjoyed having a restaurant in the building and ate dinner there 3 times. 2 things could have made our stay better: It was a very hot week, and there's no AC in the suites. We found 2 fans in the closet and made use of one a couple of times. On day 2, we noticed that other windows had a portable AC vents sticking out of their window. Not sure if they asked for them, or they were in the suites, ours didn't have one, and no one offered one. Which brings me to my other point: Breakfast - there was a nice offering of options in the breakfast buffet, but no staff, so when essential things ran out, or the garbage overflowed, or the water dispenser failed, we were on our own. I would recommend the resort ensure that there's more presence of staff in...