Fairmont Mountain Bungalows — Hotel in Area F (Columbia Lake/Windermere Lake)

I had one of the most traumatic experiences of my life at this property that was completely mismanaged by the ownership. I would never recommend staying here, especially if you have children or any regard for safety.

While walking on property with my newborn baby and my 20 lb dog on leash, we were attacked by two very large dogs. To make matters worse, the owner of these dogs became very aggressive with my husband and I and was threatening to fight my husband and uttering other various threats at us.

More appalling, was the ownership's response to this situation. They felt it was reasonable to allow this individual to stay as long as he kept his dogs inside a small camper for the remainder of the trip. To be clear, the owners of this property were fine with known aggressive dogs who attacked on their property to remain there with children running freely around. Not to mention, the complete lack of assistance in dealing with an intoxicated person uttering threats at us. Ownership said that the dog owner told him we were threatening him, which was completely false and could have been verified by numerous witnesses who saw the attack.

All of this lead to us feeling incredibly unsafe and packing up and leaving at 9 pm at night with our newborn baby. This is not something anyone should have to deal with on vacation. Because the property refused to do anything, we filed a police report. Shame on you, Fairmont Mountain Bungalows, this was truly horrific.

Aside from this situation, the property has very little in place to deal with COVID requirements. Numerous times I witnessed the hot tub packed with people. Our friends cabin was not cleaned when we arrived. It took cleaning staff all of 5 minutes to clean, hardly with the sanitation required today.

The property is falling apart. Roofs are caving in on cabins, there are cabins that looks like they are going to fall over the side of the hill and there are electrical issues throughout. Most of the property smells of sewage. Playgrounds are falling apart. Safety is at a complete disregard at this property and I would stay anywhere else in the area before...

We’ve stayed at Fairmont Bungalows in Fairmont Hot Springs BC several times in the past year. We’ve stayed in 3 bedroom suites down to a Bachelor Cabin this time. All stays have been great, this time is our first in a newly renovated cabin (#8).

Walking in we were both 😳😳 at the first impression of how tiny it was compared to where we’ve previously stayed here (I believe 27 sq meters from their website), no bedroom. OK, we thought, we can work with this. As we sorted all our clobber down we could move around and be organized in such a small space (with our Border Collie 😄), we settled in.

We began to appreciate all the renovations that had been done inside. Wood panelled walls with the original amazing pine floors, pretty curtains that had been made with care and attention in a really beautiful fabric, the bathroom was really nicely renovated too. The owners were obviously striving to make their guests cozy comfortable. The bed mattress was extremely comfortable! While there wasn’t a kitchen per say, they had made a small area on one wall to provide everything we needed: coffee pot, pots and pans, some dishes and cutlery, microwave and small fridge. We were scratching our heads at no stove yet the P&Ps then found a hot plate. Using it, it was very efficient, I was really surprised at that. Nice TV with many channels to watched (we didn’t need to setup our Apple TV 👍🏻). Small kitchen table and 2 chairs.

There is a very nice pool here too, very inviting, appeared newly renovated too. The owners basically pulled out all the stops to accommodate their guests!

The cabin was set in a woodsy setting, away from others so we all had our own peace and quiet.

The gentleman that checked us in was very welcoming and accommodating, as was Jessica on the phone. They appeared to be extremely busy (end of August), no vacancies for weeks from what we saw coming back and forth from our home 6 1/2 hours away…

Albeit tiny, we ended up being very cozy and cared for in the Bachelor Cabin.

I recommend staying at Fairmont Bungalows. And I pass on a big WELL DONE and thank you to the...

-Family suite : Cabin 18 (blue)|-easy access off hwy (but speed limit is 100kms/hr in a location that should have speed reduced to 50kms/hr) |-did not notice road noise ***|-Located across from nice sized, gated pool with NEW pool house /showers / indoor and outdoor lounging *|-shared deck with #17 & #19 each with outdoor plastic tables & chairs as well as BBQ’s (great for group bookings *but not great if you want privacy **) |-One bedroom with queen bed. |One queen bed in main area (tv, small sofa, kitchenette) : beds are older & NOT “boutique hotel”quality, old sheets with newer bed comforters that are warm enough. |- air conditioning unit in bedroom|-older bathroom with new walk-in shower installed with good water pressure ***|-old kitchen with newer, apartment sized red fridge **|-small wood table and chairs **|-tv with decent channel options ***|-bright outdoor lights on deck 24/7 with no option to turn off at night **|-well appointed with all you need to cook meals (dinnerware, utensils, etc) ***|-small fee if you do not leave the kitchenette clean **|-friendly, helpful staff *|-check in/out was quick and painless **|-Charming, aged property with a variety of cabin options. Each quite unique, with its own distinct personality. I prefer the 1bdrm private cabins, even if they are old. |-Resort is getting updated and looks a bit better each year we come and stay|-This was our 3rd time at FMB. |-Personally I will not book this cabin again due to the aged condition and older, squeaky beds. |-very, very expensive (comparatively) so sadly I won’t be booking here again and will explore the other numerous accommodations in the area with prices that align more appropriately with the quality we desire at the...