Grand Villa Casino Hotel & Conference Centre — Hotel in Burnaby

Grand Villa Casino With outstanding dining and drinks, live music, and gaming options that include tables, slots and a poker room, Grand Villa Casino offers a 360-degree entertainment experience.

Grand Villa Casino is a flagship two-level casino property from Gateway Casinos & Entertainment, a well-known Canadian gambling and entertainment operator. The casino is located in Burnaby, a city in the Vancouver metropolitan area that is only 15 minutes away from downtown Vancouver and 30 minutes from the airport.

Grand Villa Casino began operations in late 2007, and it’s still one of the most prominent casinos in BC. In 2017, Gateway opened another Grand Villa Casino, this time in Edmonton, Alberta.

Grand Villa in Burnaby features over 1,300 exciting, state-of-the-art slot machines. Apart from video slots, there are 67 tables where guests can enjoy various table games, together with a 12-table poker room, several VIP rooms, and a party-rich Pulse Arena with dozens of electronic table games.

Guests who plan on staying more than one night can book a spacious and luxurious room at Delta Burnaby Hotel — one of the casino’s official partners. Also, the casino offers a wide range of bars and restaurants with beverages and food made by the best chefs in town. The casino is also home to large conference space, ideal for everything from private business meetings to large celebrations.

Grand Villa Casino Burnaby

Address: 4331 Dominion St., Burnaby, British Columbia V5G 1C7 Owner: Gateway Casinos & Entertainment Limited Operator: Gateway Casinos & Entertainment Limited Hours: 24 hours/seven days a week* Casino games: 1,300+ video slots, blackjack, baccarat, roulette, craps and poker Sportsbook: n/a Poker: Cash games (NLH, PLO)

The casino at Grand Villa Casino in Burnaby

Grand Villa Casino has around 100,000 square feet of gambling space spread across two levels.

The casino is equipped with the latest slot machines on big, curved screens. After the newest additions, the casino has over 1,300 video slot titles. Those who prefer table games can take a seat at one of 67 tables that feature games such as blackjack, baccarat, roulette, craps, and poker.

Speaking of poker, there is a dedicated poker room with 12 tables where you can test your skills against other guests. The poker games include No Limit Texas Hold ’em and Pot Limit Omaha High.

Of course, Grand Villa Casino also has something for those who prefer a little bit more privacy and exclusivity. The VIP section features three rooms — the Cypress Room, Lions Room and Maples Room. These areas allow guests to enjoy a high level of comfort, gorgeous views, and a private bar. Guests also benefit from dedicated hosts. It should go without saying that VIP rooms have higher limits than usual. Cypress and Lions are for baccarat and blackjack players, while the Maples Room has some of the most popular slot machines.

Last but not least, there’s Pulse Arena — the party hub of the Grand Villa Casino. Located at the lower level, Pulse Arena combines electronic and live dealer table games in an area decorated by a 30-foot video wall that displays the stats of every game played in the arena. All the games are interconnected, and each electronic gambling station allows you to choose the game you want to play.

Slot machines

The selection of slot machines at Grand Villa Casino is awe-inspiring. Not only does the casino feature over 1,300 machines, but it also has some of the most modern slot games in the industry.

Many slots are played on curved or angled screens, giving you a bigger field of view and far more powerful experience. Some of the newest video slots at Grand Villa Casino include titles like Jewel Rewards, Gold Dragon Xtreme, Fate of the 8, Rays of Egypt, Lunar Festival, Lightning Zap, Crazy Money Gold, Mystery Slide Money Rain 2 and more.

Many slot machines are a part of the Casino Cash series that offers progressive jackpots. The games cater to all budget sizes, as you can set your bet from only one cent to one dollar per spin. Around a dozen...

Poker Needs Immediate Change.

There's a lot that can be said in critique of the poker room here at Grand Villa. I'll start off with the general things that need changing -- the tables themselves are dated, the felt needs changing and the chips themselves are absolutely disgusting to handle. They are clearly very old, with some chips still brandishing celebratory Chinese New Year logos from I believe 2015. Two players at my table the other night had $1 chips crack along the bezel. Apart from that, the room itself is very cheap and has a bit of a cramped vibe. I am happy to report that the staff are excellent with handling questions and being overall very friendly, but, I have unfortunately encountered a lot of the floor managers turning a blind-eye repeated times to guests that are disorderly, drunk and abusive.

Most notably, there was one player who was clearly drunk, unwilling to wear his mask after having been asked to multiple times, being a general drunken nuisance to others and speaking a foreign language to another player at the same table (this is not acceptable for obvious reasons of collusion). A highlight for this player in question is when he requested chips and had to wait for a little while until an Asian chip runner came to give him his chips, his race is important as the player decided it was acceptable to mock the chip runner for his race by uttering radicalized phrases towards the chip runner and putting his hands together as if he was praying. The chip runner was visibly frustrated but nothing was done. It was seen by a lot of individuals and when another player at his table stated his displeasure for seeing the abuse that had happened, the player whom had requested chips began being irate and uttering slurs towards him, as well as threatening violence by jumping over the table toward him if he, "wouldn't shut the f____ up."

I believe that it is the managers duty to give warnings and have the player leave the room. It was unwarranted ugliness and it could have gotten physical for no reason. The safety and well-being of all players and staff is paramount and that was complexly disregarded that night.

I am severely disappointed that no changes have been made to the poker room since the pandemic started--the pandemic was a silver-lining gift for the casino to make noticeable changes, but it seems that they do not care enough about the poker community to do so. I will happily be taking my business elsewhere until better management is appointed and the infrastructure changes.

I do not feel safe playing at peak hours at Grand Villa and I do not recommend any other players visit the casino until changes are made.

I am open minded and willing to update my review if I am asked to revisit the casino when...

——Review of Poor slot attendant Customer Service Experience at “Grand Villa Casino”

I am writing to express my disappointment with the customer service I received at Grand Villa Casino, on Monday afternoon. I want to bring an attention an incident involving a staff member named Jenny whose nationality, I believe, is Filipino.

While playing the slot machines near the entrance on the downstairs floor, I turned on the service request light and waited for assistance. After a considerable wait, a lady arrived, and I requested to reserve a machine for me. I expressed my frustration at the long wait and suggested that the casino consider hiring more staff if there were not enough people on duty. In response, the s slot attendant, later identified as Jenny, replied loudly and rudely, telling me to "do it" myself. I said “I am player coming for enjoyment, what I have to do?” She then reserved the machine for me, pushed the chair aggressively, and dismissively told me "ya, sure, here, have fun." then walking away. I didn’t accept her rude attitude. Surprisingly, she was so aggressively came back to argue with me angrily, "Do you have any problem about me? What”s your problem. OK, I call my manager over." I said : “ yes please, get your manager here.”

The manner in which Jenny addressed me was unprofessional and disrespectful. Her rudeness and lack of empathy were observed by other players in the vicinity, who also commented on her inappropriate service attitude. When I requested to speak to a manager, after awhile, no one came, I believe they were busy, then I asked her name, I said I’ll go upstairs to get your manager.

Jenny displayed arrogance, even taunting me by calling her name loudly and lifting her name tag with confidence condescending and sarcastic manner.

Feeling upset and shaken by the encounter, I escalated the matter to the customer service supervisor and manager. Despite their assurances that they would address the issue with Jenny I remain dissatisfied with the outcome. As a regular VIP player at the casino, I find it unacceptable to be treated in such a manner. The behaviour displayed by slot attendant Jenny was not reflective of the level of service I expect as a valued patron.

I urge “ Grand Villa Casino” to take this feedback seriously and make necessary changes to ensure that such incidents do not recur in the future. The demeanor and attitude of staff members like Jenny can significantly impact the overall customer experience and may lead to the loss of loyal customers.

I trust that appropriate actions will be taken to address this matter, and I look forward to seeing positive changes in the service quality at “Grand Villa...