Quality Inn Toronto Airport — Hotel in Mississauga

My husband, daughter and I stayed for 1 night. When we got there, we asked for an early check in which they were able to accommodate. The 2 ladies working the front desk we INCREDIBLE! Super lovely, friendly and helpful. After a couple hours the power went out ( not the hotels fault ) HOWEVER, the convenience store attached and the restaurant closed early ( understandable) but because they closed, there was nothing. There were 2 vending machines but that was expensive. We were quite a way from any other store. That same evening I called down to see if and when there was breakfast. I was told 6. So we planned our morning around then. The next day we went down for breakfast at 630 but it was closed. When I went to talk to ask the front desk staff when the breakfast opened she snapped on me "it opens at 630!" ( it was as though she was asked lots and me asking was the icing on the cake ) I said replied with "oh I was told 6" ( yes I didn't have a slight attitude as I don't think it was appropriate customer service attitude when I asked her my question ) She then very rudely snapped on me "no one would tell you 6!!" I then yelled back "do not talk to me like that" she clearly didn't like that as she didn't say a damn word after. This lady was ridiculously rude. I couldn't believe how she was talking with customers. An hour later, we got on the shuttle ( where the driver was eating an apple and threw it out the bus door towards the front of the hotel ).

The visit started out great but then turned into...

When we first pulled up in the shuttle (which the driver allowed to be over crowded and resulted in some strangers elbow being shoved into my crotch the entire time) my immediate thought was oh no…. But looks can be deceiving so I tried to stay open minded. Check in was simple, it’s a two story hotel so stairs it was to the upper floor (I only had a carry on, no issue for me). The room does not look like the pictures in the slightest, the building is clearly very old. With the old age came the strong musty smell, everything looked clean though until I got into the bed. I pulled the sheets back and was met with not 1 or 2 hairs but enough that it was clear the bedding had not been changed. Oh well, I slept in the other one and it was fine. The employees at reception were a hit or miss, some were nice and some seemed bothered to be there. One employee who I think was a maintenance guy was going off the hook to the lady behind the desk about another employee who he found out was getting paid more than him, while I awkwardly stood there waiting to be helped. The lady behind the desk looked desperate to get out of that conversation and gladly helped me as soon as she could though. There was confusion about the shuttles (you have to book it, you don’t have to book it, it runs every half hour), I got a different answer each time. It’s ok though I got to the airport and back when needed. All in all, you’re getting what you pay for, and that’s fine if you’re looking for a more inexpensive option near...

We booked a suite and at check in were told we were in a standard double room and that I couldn't possibly have booked a suite because they don't have many of those. I showed my reservation and the response after she read it was "how did you book this reservation?" I told her directly through Choice. Then I was asked "how many people are in your room". I answered her, but didn't understand what difference that made. I told her I would be ok with a standard room as long as I wasn't charged the suite rate. She said she could not adjust the pricing with manager approval and that there was no manager available. The entire check in process was absolutely frustrating. There was a shift change at the check in desk while we were waiting for our room and 2 clerks replaced one. What we overheard was that the clerk that finished her shift gave our room to someone else. The two of them spent a lot of time complaining about her to each other. We spent a sleepless night in our standard room where we heard all kinds of noises from the hallway and minifridge. In the morning when I checked out I asked the clerk why we didn't get the suite that I had booked and the response I got was "I only work her part time and can't help you with that. You need to speak to a manager, but there isn't one on duty." Later on I was contacted by a manager and offered a free night stay if I ever return. Insert...