Hyatt Place Windsor — Hotel in Ontario

“Absolutely Exceptional Stay — A True 5‑Star Experience!”

From the moment I walked through the doors of Hyatt Place Windsor, I knew this stay was going to be something special. This stunning new hotel, opened in November 2024, instantly elevates Windsor’s hospitality scene with its bright, modern design, spacious layout, and thoughtful attention to detail .

Location & Ambience Conveniently situated near the Ambassador Bridge, Highway 401, and Windsor Airport, the hotel couldn’t be better placed for both leisure and business travelers . The lobby radiates upscale comfort—complete with a cozy bar area, plush seating, and a welcoming, upscale vibe that feels more boutique than chain .

Rooms & Cleanliness My room was pristine and generously sized—complete with a plush king-size bed, premium pillows, and a comfortable corner sofa that made relaxing feel effortless . The walk-in shower and well‑appointed bathroom added to the feeling of luxury and comfort . Guests frequently highlight how impressively clean and fresh the rooms feel ― not surprising for such a well-maintained, new build .

Service & Staff What truly sets this hotel apart is the exceptional staff. Reviews consistently mention how welcoming and helpful the front-desk and breakfast teams are—described as making guests feel “at home” from arrival to departure . One guest even praised the breakfast attendant’s dedication in keeping service seamless and welcoming .

Breakfast & Dining The complimentary hot breakfast sets a new standard. One day features waffles and fresh fruit; another brings French toast, turkey bacon, and sausage—all served with care and variety . Even small details like using smaller serving containers to minimize waste get noticed and appreciated . On‑site, The Placery delivers freshly prepared fare, specialty coffees, and even crafted cocktails—perfect for any time of day .

Amenities & Extras Hyatt Place Windsor doesn’t miss a beat when it comes to extras. Enjoy complimentary parking, free Wi‑Fi, an indoor pool, fitness center with modern equipment, EV charging stations, and well-appointed meeting space—making it ideal for both families and business travelers alike .

Final Verdict: Full 5 Stars! ⭐

Why it earns every star

Spotless, stylish rooms with comfortable beds and ample living space.

Warm, attentive staff who genuinely make you feel welcome.

Outstanding breakfast with fantastic variety and quality.

Modern amenities and thoughtful extras that enhance the stay.

Prime location, yet peaceful—a perfect blend of convenience and comfort.

"I absolutely loved this place and I’ll definitely be...

As a Marriott Platinum member, I’m used to high standards and exceptional service, something I expected from Hyatt, considering their reputation. Unfortunately, Hyatt Place Windsor completely missed the mark.

We arrived past 2am after a long drive, exhausted and just looking to rest. The front desk was empty, and we waited several minutes before someone showed up. When they finally did, there was no greeting, no apology, just a robotic “your room is sold out.” No explanation, no effort to accommodate, not even a hint of empathy.

We had booked a suite with 2 queen beds and a sofa bed. Instead, we were “offered” a downgraded room with no compensation, no refund for the price difference, and not even a basic acknowledgment that they failed to uphold our reservation. When we asked about getting a second room, we were quoted a walk-in rate that was more than what we paid. And this was even though it was the most basic room type.

When we asked what we were supposed to do, the employee literally told us to cancel and leave. That was the level of “customer service” we received. No effort to help, just get rid of the customer and continue.

We ended up going down the street to Hampton Inn, where we were warmly welcomed and taken care of right away. Night and day difference.

Whether this was one employee or a deeper issue with management and training, it reflects very poorly on Hyatt. Based on this experience, we’ll be thinking twice before ever booking with them again. We’d happily pay more to be treated as a valued customer at the...

One of the worst places to step foot in. Talk about staying at.

Me and 4 friends get there from a late flight at around 2 am morning of July 12th (Mind you we notified them that we will have a late check in). All tired, we go through the front door and have to wait while ringing the bell and calling the front desk, finally after 5-8 minutes the clerk comes.

We go in and Mrs Francesca, the clerk there tells us that our 2 queen suite room was taken as one of the guests moved rooms into our room. Okay, things happen 100%, but what happens next will blow your mind...

She downgrades our room to the King bed room and she wants us to pay more for another room because all of us can't fit in the 1 room...

She then deliberately starts talking in such a rude way, raising her voice, and in the end, tells us that she is cancelling the room and tells us to go look elsewhere, essentially kicking us out?!?

What kind of customer service is this? And at 3 am in the morning too when we are tired??? I thought Hyatt was a premium hotel? This does not show Hyatt being a premium hotel. Period.

I wanted to swear in this post at how pissed I am at this hotel but I am holding back...

Hyatt team please either give better training to your clerks or FIRE the ones that are clearly bad. Including Francesca.

To see the validity of this post, please see the booking under World of Hyatt#: 588563699H AND please see when that booking was cancelled.

All I can say is I am quite...