Hôtel Lindbergh — Hotel in Quebec

I had the unfortunate experience of staying at Lindbergh, and I must say this was, without a doubt, the worst hotel experience of my life. From the moment we arrived, it became apparent that this place is not only poorly maintained but also a potential health hazard.||Cleanliness Issues|The room we were given was absolutely filthy. The carpets reeked of an unpleasant, musty smell, as though they hadn’t been cleaned in years. The sheets on the beds were stained with questionable marks, and the overall hygiene of the room was unacceptable. The bathroom was no better, with dirty floors, mold in the corners, and a general sense of neglect.||Health Concerns|To make matters worse, after just one night, both I and my kids developed skin rashes, which I suspect were caused by the dirty sheets or unhygienic surroundings. This was not only distressing but also deeply concerning. As if that wasn’t bad enough, after consuming the terrible breakfast provided by the hotel, my kids ended up feeling sick for the rest of the day. This raises serious concerns about the food quality and hygiene standards in this establishment.||I plan to file a formal complaint with Plainte pour insalubrité ou intoxication alimentaire du Québec, as the conditions at this hotel are a public health concern. It is shocking to think this place is allowed to operate under such circumstances.||Staff and Service|The staff was rude and completely unhelpful. When I brought up the state of the room and requested clean sheets, they brushed me off and acted as though I was inconveniencing them. No effort was made to resolve the issues, and their attitude was dismissive at best. Customer service was nonexistent, and we felt unwelcome throughout our stay.||Breakfast and Facilities|The breakfast was, frankly, a disaster. The food looked unappetizing, tasted terrible, and appeared to have been prepared without any regard for safety or quality. The dining area was poorly maintained, and the experience left a bad taste—literally and figuratively. It’s unacceptable that a hotel would serve food that causes illness, especially to children.||Overall Experience|This hotel was a nightmare from the moment we arrived. The combination of unsanitary conditions, rude staff, and health risks made this stay not just unpleasant but truly alarming. I strongly advise anyone considering a stay at this establishment to look elsewhere.||Final Recommendation|Avoid this hotal at all costs. This is not a place for families, individuals, or anyone who values cleanliness, safety, or basic decency. For the sake of your health and well-being, choose a different hotel.||This experience has left me deeply disappointed and concerned, and I will ensure that the relevant authorities investigate this matter. A place like this should not be allowed to operate in its...

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I am responding to your many emails offering me to upgrade and spend more at your hotel with add ons.

I checked into your hotel last night and I have never been so disappointed with any of my many, many stays at different hotels. I like to try out different hotel chains so see what the stay is like so I can refer my friends and family.

This particular location of yours is in Quebec City and this is what my experience was.

Your check in time is 5pm which was late but fine. I called ahead and informed the hotel that we were going to be checking in late and asked for late check out which was offered for 12noon and we appreciated it.

We got to the hotel around 10pm, go to our room around 10:30-11:00pm. We had been driving all day so we went straight to bed. Not long after that, it got a little warm so I turned the thermostat down by one degree and the AC unit kicked in. It was so loud, and I was so tired, I thought maybe it will stop making the noise but it didn’t. So I had to turn it off because my husband couldn’t sleep with it on.

I had to keep waking up, turning it on enough to cool the room and then go back to bed. I could not sleep. I finally called the front desk at 2:57am upset about this and he had the audacity to ask me if this issue started when we first got to the room because it was too late to call a technician.

The arrogance upset me more. So my question to him was, the last guest left at around 11am which is your checkout time, we were supposed to check in around 5pm, so was the room not inspected and made ready for the next guest, since you guarantee comfort and relaxation?

According to the night clerk, it was my fault that I didn’t inform him at 11pm of the problem and that it was too late now to get a technician in and there were no other rooms to move to.

My plans for exploring the city are ruined now because I haven’t slept at all and it is now 4:02am. We have a long drive ahead of us and we will be tired, and on top of that, I am still getting emails about upgrading. Am I to upgrade to another level of this experience?

I also have to look forward to a very unpleasant conversation with the supervisor about the entire ordeal. It’s ridiculous. It should not have happened. If only they took pride in their hotel and stood behind the guarantees they make so people would come and stay with them.

I will be posting this experience on Google and other reviews because I want to make sure hotels provide what they are...

I had the unfortunate experience of staying at this hotel, and I must say this was, without a doubt, the worst hotel experience of my life. From the moment we arrived, it became apparent that this place is not only poorly maintained but also a potential health hazard.

Cleanliness Issues The room we were given was absolutely filthy. The room reeked of an unpleasant, musty smell. The sheets on the beds were stained with questionable marks, and the overall hygiene of the room was unacceptable. The bathroom was no better, with dirty floors, mold like in the corners, and a general sense of neglect.

Health Concerns To make matters worse, after just one night, both I and my kids developed skin rashes, which I suspect it may be caused by the dirty sheets. This was not only distressing but also deeply concerning. As if that wasn’t bad enough, after consuming the terrible breakfast provided by the hotel, my kids ended up feeling sick for the rest of the day. This raises serious concerns about the food quality in this establishment.

Staff and Service The staff was rude and completely unhelpful. When I brought up the state of the room and requested to change rooms, they brushed me off and acted as though I was inconveniencing them. No effort was made to resolve the issues, and their attitude was dismissive at best. Customer service was nonexistent, and we felt unwelcome throughout our stay.

Breakfast and Facilities The breakfast was, frankly, a disaster. The food looked unappetizing, tasted terrible, and appeared to have been prepared without any regard for safety or quality. The dining area was poorly maintained, and the experience left a bad taste—literally and figuratively. It’s unacceptable that a hotel would serve that type of food.

Overall Experience This hotel was a nightmare from the moment we arrived. The combination of unsanitary conditions, rude staff, and my kids stomach ache. I strongly advise anyone considering a stay at this establishment to look elsewhere.

Final Recommendation Avoid this at all costs. This is not a place for families, or anyone who values cleanliness, or basic decency. For the sake of your well-being, choose a different hotel.

This experience has left me deeply disappointed...