Ramada by Wyndham Surrey/Langley — Hotel in Surrey

I recently stayed at the Wyndham Hotel in Langley over the weekend and wanted to bring some concerns to your attention regarding the experience my family and I had.||||First, the cleanliness of the bathroom in our room was disappointing. The showerhead had significant buildup, and the shower fan was covered in dust and mildew. I have photos of both if you would like to review them.||||Additionally, the service at the front desk during the weekend evening shift was less than accommodating. My two children (ages 12 and 10) accidentally left their keys in the room, and when they went to request new ones, they were rudely told that four keys had already been assigned and that no more would be issued. I had to personally go down and address the issue with the staff member. Is this how you want your guests to be treated?||||The morning breakfast was also a consistent issue, as items were frequently running out with no prompt replenishment. This was frustrating for guests expecting a complete breakfast service.||||Adding to the overall disappointment, the view from our room was dominated by large dumpsters directly outside our window. This certainly made for a pleasant and welcoming atmosphere—exactly what one hopes for when booking a hotel stay.||||I also attempted to use the gym, only to find that every piece of equipment was either broken or completely non-functional. It was a total waste of time and incredibly frustrating, especially since access to a working gym was one of the reasons I chose this hotel.||||Additionally, I planned to use the business center to get some work done and print documents, only to find it filled with renovation materials and completely unusable. This was never communicated beforehand, and it turned out to be another complete waste of time.||||Lastly, I found it inappropriate that staff at the pool seemed more focused on questioning parents about what was in their cups rather than ensuring that the pool area remained alcohol-free. I understand the need to enforce policies, but policing guests’ drinks in this manner felt intrusive. For the record, I was drinking soda.||||Due to these repeated issues, I have sent an email to all our hockey team managers advising them to add this hotel to our "Do Not Book" list. So far, nine other parents have confirmed experiencing similar problems during their stay.||||I hope you take this feedback seriously, as I expected a higher standard of cleanliness and customer service from a...

If I could give a 3.5 I would. But I upgraded to a 4. I am a railroad contractor that works across Canada (this is my first year on the road), so the things important to me might not be relevant to the average person staying here.

Pros: they always make room for our larger trucks, and will ask people to move if they take the spots. consistent daily housekeeping, unlike other places. plenty of space in double Queen room. front desk was always super pleasant. breakfast was fantastic and the attendant was very nice (never a stale bagel, excellent sausages). I was not far from the lobby on the 1st floor and the hotel was surprisingly quiet, fantastic. affordable laundry, $2 per load.

Cons: I too was completely frustrated by the swimming lessons. I work 14 hour days and just want to use the hot tub in peace later at night. I thought that maybe they just did them on weekends, nope. I kept checking back later and later, nope, still going. Weekdays, still going until 9pm! Kids blocking the rear door to the hotel, waiting for their lessons. I understand that it's extra income for the hotel which would go towards a much needed pool Reno, but I think if the guests are uncomfortable and bothered by it, hotel guests should be the priority. -20 min walk one way to mall, 30 min to nearest grocery. (When we didn't want to fire up the truck for a simple trip). only 1 or 2 restaurants within a reasonable walking distance. brand new carpet in rooms: I have dirty/muddy boots every day and always was tracking debris in. I felt bad, and didn't think it was the cleanest choice. toilet constantly running (loud) & sink leaking when turned on (would get all over the counter) room 112. strictly on or off heating or cooling, zero thermostat. Heat will blow "cold" air once it gets to the desired setting and not shut off. I would often wake up too hot or too cold if I didn't get the setting right. I ended up buying a thermometer that I kept on my nightstand so I could stay comfortable by constantly turning it on and off. one dryer is out of order, leaving only one operational. Luckily it was my coworkers laundry that got left, so I tossed it out of my way and carried on. cannot start both washers at the same time or it will overflow. You must wait 15/20 mins to start the second one.

I am unsure of the value, as the cost of the room is paid by corporate lodging. Overall though, this is a pretty decent choice. I...

We had a highly disappointing and upsetting experience at this Ramada location during what was supposed to be a simple check-in on July 1st. From the moment we approached the front desk, we were met with an unwelcoming and unprofessional attitude. The staff member on duty did not greet us, instead, she abruptly asked if we were there for check-in in a dismissive and rude tone.

We had booked our room through a third-party platform and had clearly noted in the reservation that we requested a pet-free room. However, the staff member immediately and repeatedly stated that the room was pet-friendly, despite us showing proof from our confirmation email that included our request. Rather than trying to assist or find a solution, she became defensive and hostile, continuously emphasizing that it was not her fault and that the system shows it differently on their end.

When we asked to speak to a manager, she claimed she was the manager. Unfortunately, her conduct, both in terms of communication and appearance was far from professional. She had her personal belongings and snacks spread around the front desk and was dressed in a manner that did not reflect the standards one would expect from hotel management.

Due to the staff member’s escalating hostility, we decided to begin recording the conversation for our own protection, after which she left to speak to someone in the back. We could hear her misrepresenting the situation and making unfounded statements. Upon returning, she refused to provide her name and threw stay cancellation receipt at us.This was not only unprofessional but offensive and discriminatory.

What was most shocking, however, was the way the staff member made inappropriate and racially charged comments after assuming our background based on our names. Despite being of Indian descent herself, she directed rude and offensive language toward us.

We did not expect such treatment, especially at a well-known hotel chain. Our concerns go beyond a room preference,, they are about the lack of basic courtesy, professionalism, and respect. What we encountered was not a personal misunderstanding, but a reflection of someone who appears deeply unfit for a customer-facing role.

A truly shameful and unexpected display of...