ibis Concepcion — Hotel in Concepcion

We had a very friendly welcomed by a girl behind the counter although we understand Spanish but she wanted to communicate with us in English. It was a busy time when we arrived there was lots of people chekcing in, each staff has their own costumer||||The check-in takes a little longer than usual, they need both our passport checking every details of our information we must also shown the immigration slip PDI it is the first time we have to show it while in other hotels it never asked. If you pay in US dollars you get your change back in dollars, this is the only place who give in dollars back. Other hotels only change in Chilean pesos||||The location is pretty good and easy to find especially coming with car, they have secure parking in the premises Ibis hotel has a huge lobby there are computers available but I don't know if these are free to used||||The elevator is exclusively for guest only you must insert your room key to able operated||||Free wifi for hotel guest and it has a very good connection inside the room||||Room: spacious twin beds, parquet floor, desk, safe deposit, big mirror, racks and a simi closet to hang your jacket||||Bathroom: a nice spacious room neat and clean, good shower, hair dryer, toileteries, towels.||||Price per night is 34$ plus tax. Breakfast cost 7$ dollar. Is nice hotel to stay in Concepcion and there's a restaurant on the first floor. ||||The shopping mall is across the street they have foodcourt where we went for dinner. The hotel room and amenities of Ibis Concepcion has the same value in European hotel and well...

impossible to change internet booking, resulting in new booking at higher price for every one, if one person missing from original multi client booking; defective wifi, like others already complained; check your bill, they overcharge 10% "servicio" for already overpriced consumo - $ 3800 for a draft beer 500 cc; also like others, had shower alternating boiling/freezing; also had the problem of toilet flushing which does not stop; also like others had the problem of room access card which stops working = loose 10 minutes in saturated 2 elevators for 200 rooms to go back down reception, reactivate card, return to room.

Stay away, poorly managed hotel. A little research on google maps will find you a better hotel not far, for half the price, local business without the...

My worst experience in a hotel!!!!!||The receptionist (Sofia) has a stone face… didn’t even great me at all!!!|I told her I have a hearing problem and kept telling me something about the WiFi in the room and I wasn’t able to hear and or understand what she was saying. I asked her to repeat it and she kept the voice very low!|I asked for a manager and she reply there’s now right now!|Sofia is a very rude person and doesn’t belong in the reception desk and so do is the man that was standing next to her!!!|Also a man standing next to her identical attitude!!!|The room is tiny to say the least!|In the bathroom no shampoo, conditioner or any toiletries. Just a liquid soap. No hand towel. ||Never again staying in IBIS...