Holiday Inn Santiago - Airport Terminal by IHG — Hotel in Pudahuel

The location of this hotel is so convenient. No shuttle to catch - you just leave arrivals and walk across the pedestrian crossing and you are there. The check in was efficient and welcoming. We found the room comfortable with most of the expected amenities. There was only one coffee sachet and as we had a coffee on arrival could not have one later in the evening. I know I could have probably called house keeping but did not bother. Also we like creamer with our coffee and there were none provided either. In the bathroom there were soap and shampoo and conditioner but no body lotion. These two 'complaints' are minor and did not impact on our stay. The restaurant and bar staff were friendly and efficient. There is a sign on a wall that says please wait to be seated which is not really obvious as you walk up to the restaurant. We were waiting to be seated and other customers just walked in and proceeded to a table in front of us. No big deal either as we did not wait too long to be seated and served. I liked the fact that in the morning we could take our bags to the airport and check in and come back and relax for a while instead of having to hang around at the airport for hours as we were on an international flight. The appearance and public areas of this hotel are very pleasant and spacious and there are many comfortable areas, including and outside terrace where you can sit and relax rather than being in your room. The room however was very comfortable. The only negative was when we arrived the aircon was turned down really low and the room was too cold. The location as I said is fantastic and we were concerned about having no where else to go to eat but the quality and price in the restaurant were very good so we were happy to have our dinner and breakfast at the Holiday Inn. It is perfect for passengers in transit or perhaps arriving late at night. I would certainly recommend this...

This is actually my third time staying at the hotel, the first 2 occassions were about 4 years ago and were the night of arrival and the night prior to departure, so had never had the opportunity to fully explore and use the hotel facilities.the stay was by choice as the local office I was visiting for about 5 miles away. First of all for an airport hotel, this is a cut above any other I have used, it would not be out of place in a city centre. It is clean, well maintenance and modern in appearance both in the common areas and the rooms.

The check in was very friendly and efficient and my Ambassador status was recognised, which was very welcome after an almost 24 hours journey from the UK. The bedroom met my requirements fully, the only complaint I would have is that the windows, as they are very large and overlook a public car park require a secondary screening curtain for privacy.

The room was modern and fresh, good and clean bathroom facilities and a very good choice of TV channels, including may english speaking.

The fitness facilities and the pool were good, the only complaint I had was that the sauna was out of action.

I only used the restaurant for the breakfast, which offered a good range and well prepared/presented food. On a evening I used the bar area which offered both a bar menu and the full service menu. On the day of arrival the bar had a jazz duo on for entertainment. Something I have never seen in any other airport location hotel. The bar staff were very efficient and friendly, and you were immediately recognised and welcomed back if you stayed more than one night.

Overall, this is now one of the best IHG hotels I have used, and I have used many, if I ever do return to Santiago I will definitely use this as my hotel of...

Having been dropped off at the Santiago Airport among 7 full bus loads of Holland America cruise passengers with piles of luggage, I am so glad I had elected to spend a restful night here rather than face the horrendous airline check-in lines in the terminal that evening. Located directly across the drive from the international arrivals area, the hotel could not be more convenient for passengers. The check-in process was smooth and fast. When I turned around for my bags, I discovered the bellman had already transferred them to his cart and had taken my luggage trolley away--very slick.

My room was extremely clean and comfortable and I heard no noise at all the rest of the night. My only wish would have been to have an English-language news station on the television; there was none.

For dinner I walked over to the airport to the 24-hour Gatsby's café located above the international check-in area. There was also a convenience store on the main level for purchasing snacks and water. I had breakfast in the hotel which offers a fairly simple buffet arrangement.

My departure was again flawless. I rang from my room for a bellman who brought my luggage down and transfer it to an airport baggage trolley for me. Check-out took a minute--really. Then a quick walk across the drive and up one-level to check-in (much saner in the mornings) and I was on my way home.

The hotel rates are high, but I was fortunate to have Intercontinental member points to cover my stay. Still it's a matter of what price you put on...