Crystal Orange Hotel — Hotel in Beijing

By the time of this writing I am currently a platinum member of trip.com, so when I first checked-in the hotel give me a "free room upgrade". Apparently the upgrade is so far ahead of my expectation because the first time we enter the room, a foul smell can be smelled from the bathroom. At this point I want to ask front-desk if they can give us a new room. After calling front-desk and explaining the issue they told me to wait a bit and they will call back with information of the new room and we can just move directly. Not sure what happens because we never receive this call-back, so I had to go to the first floor with all my luggage and ask for a room change directly. I specifically asked that they do not need to give the "free upgrade" if it comes with extra smell.. So they just give me a standard room as is for what I booked, which for the first time we enter the room, it immediately greet us with interesting smell but still bearable and I told them that this room is okay-ish (because at this point I am too tired to argue) and we will just open the window and the smell hopefully will go on after some time.The place is good, there are a mall in front of the hotel, and a metro station in a walking distance. But cleanliness is terrible, the room we have still has hair on the toilet cover, the shower tiles still wet. Service is standard at most, in one afternoon our room suddenly has no electricity for 2-3 minutes without any advance notice. The staff are friendly but sadly it is not reflected in the level of service we expect for this price range for a...

We recently stayed at the Crystal Orange Hotel in Beijing, and it was an incredible experience. From the moment I arrived, the staff went above and beyond to make my stay enjoyable. The rooms were clean, very comfortable, and the customer service was amazing. When we encountered a minor issue with the tap, they efficiently and promptly changed our room. Plus, the adorable robot delivering our waimai (takeout) to the room was super efficient!The room itself was a haven of comfort. It was super clean and thoughtfully provided with everything we needed, including a steamer for our wrinkled clothes. The only small challenge was the light combinations – turning on the bathroom lights would trigger other lights in the room, making nighttime trips to the toilet a bit tricky without waking up my partner. But aside from that, the room was cosy, sexy, and elegant – the perfect blend.While the location isn’t very convenient for sightseeing, the Crystal Orange is conveniently close to a metro station. So, getting around the city was still manageable.I highly recommend the Crystal Orange to anyone visiting Beijing. Their exceptional service and attention to detail truly made my...

Very very very positive experience. The entrance inside looked like a modern art exhibition. The staff are incredibly courteous and helpful. The hotel room is really nice. We had one with the transparent bathroom window, separate bathtub, and shower. Had some of my most restful nights in the bed, which was very spacious.

The cleanliness was good, and water bottles were provided daily. The bedside light and curtain controls are also very helpful.

The hotel is also served by little robots, which ride the elevator to your room and can deliver extra water, toiletries, or food.

The location is very convenient, in front of a shopping centre and near many more. There is also the subway station nearby, as well as many buses and bikes available to use for transport. It's very near the 798 art district as well. Overall, it is very much...