Ibis Style Beijing Capital Airport — Hotel in Beijing

I've stayed at Ibis hotels across Asia, including some of my favorite experiences in Korea, but unfortunately, this stay was deeply disappointing.||Firstly, the Agoda hotel description specifically stated the staff speaks English and Mandarin, but absolutely no one on the premises spoke any English—not the day staff, evening staff, night reception, or even the manager. Communication had to be done entirely through Google Translate, which complicated basic interactions significantly. Despite this , I must note that the staff were genuinely kind and did their best to help with my requests, even if hindered by the language barrier.||The hotel itself, however, was in an extremely poor condition, let's just say extremely dirty. Upon entering my initial room, I immediately encountered a strong smell of stale cigarettes, which intensified when I drew the curtains. The odor was severe enough to cause a headache, but due to my late check-in, I couldn't change rooms until the following morning.||The replacement room was slightly better in terms of smell but was still notably dirty. Key surfaces such as countertops, handles, and light switches had visibly accumulated grime—I wiped them down myself, and the residue was shockingly filthy.||Although the hotel offers free laundry and detergent, my clothes came back smelling strongly of mold, forcing me to hand wash what I immediately needed and leave the rest sealed to clean properly at another location.||Accessibility was also an issue. The entrance ramp is excessively steep, making it extremely difficult for guests with luggage or mobility concerns.||Given my previous positive experiences with Ibis, this particular hotel was surprising and disappointing. If this had been my first Ibis stay, I would certainly reconsider booking again. Potential guests should be aware of these cleanliness and communication challenges.||Also for solo travelers like me. The latch on the door to savely open the door a little has been taken off all the rooms. The first night a man mistook my room as his own and was trying to push in. Honest mistake but that why we close the door with that ledge when we are inside. ||All pictures taken were taken right as i entered the room. ||My tip would be to spend that extra 20 Euros....

Giving it two starts because the room was nice and had thoughtful touches. However, the front desk staff has no clue what customer service is. When I checked in the girl checked me in while texting and sending voice messages. When I was checking out, the shuttle driver didn’t speak a lick of English, he wanted to know what terminal to drop me off at. We went to the front desk for help translating the girl kept asking which terminal, to which I said I didn’t know because it was my first time flying out of there, All while using google translate. I finally just said take me to any terminal in the airport I will find my way. But they were dead set in a terminal number. The front desk clerk wasn’t fully paying attention to the driver and I and when we couldn’t get anywhere she snapped something in Chinese at the driver and myself, by the tone and pitch I know it wasn’t nice. I was finally able to convince the driver to leave me at whatever gate and that’s what happened. Everyone went home happy. Nonetheless, I don’t expect the whole country to speak English, but the hotel would be a great idea seeing that a lot of people that speak English stay there. If you can speak Chinese and don’t mind the rudeness then stay here, because the rooms are above just ok. But if you’re like me and are used to a better customer service experience in the HOSPITALITY industry then...

Too bad I cannot give -5 for this place. Where do I begin?.. The service, the shuttle, the condition, everything was pretty bad. For hotel that positions itself as an "Airport hotel" I would expect a little bit more "Any language other than Chinese" speaking personnel. First of all the shuttle: Nowhere near to be found, airport info booth never heard of this hotel and dont know where to point to their shuttle. When when you call on your own to the hotel and start speaking English - they just hang up on you. Not once. Twice. If you manage to find the shuttle, the drivers not even remotely pretending to look like they know what customer service is. A mother with two children and a baggage - they didn't offer any help even if you pay them. You get into hotel and the smell of some chemicals is the smell is nauseous. When asked what's going on and if we can get a different room the answer is that they are fighting pests problem and all rooms are treated with the solution so there are no "good" rooms and it is so late in the night you cannot go to a different hotel. Suddenly you realize why all the rooms you passed by are with open doors and open windows. And it is in upper 90sF (30C) outside, so opening a window is killing the air condition, but if you don't open it will kill you along with pests.||So yeah. Never again will I stay at this...