China Hotel, A Marriott Hotel — Hotel in Guangzhou City

So impressed with this hotel! Despite the fact that I been to many hotels in china before so didn’t expect much ...

But this hotel has to be the best hotel in China I been, we booked 2 rooms for 3 ppl for 3 nights so here are our great memories:

on our first night - one of our rooms is directly facing the lifts so we didn’t want to be disturbed so we asked to change the room.. we made a request over the phone and although we know the rooms were quite full (as Canton fair was in few days time) after few mins they sent up a staff with 2 keycards to new rooms even though we were already made so much mess in one of the rooms already... but they realized we would prefer to be on the same floor so they intended for us both to move ... in the end we didn’t move as we already unpack and made so much mess and felt sorry for the maid

location is simply amazing - Starbucks, BurgerKings and restaurants are literally on the ground floor of the hotel and metro station is at its door step with 7/11 and other fast foods resto..... across the street is an gigantic park (YueXie park) so I took morning jog and come back for soup noodles and coffee and Starbucks! A life I wanted reli lol

hotel facilities - although the hotel has been operating for some times but all he facilities are nicely maintained and in good shape... fitness is big, pool is nice, bar by the pool, there’s a private park on 4TH floor with a tennis and basketball court!

on our last day - my bro has been sick since day one so he stayed at the hotels 4days straight due to high fever... and our flight was late so only had to leave for the hotel at 6pm .... we requested for late check out and they only gave to 2pm at first as those who’s coming for Canton Fair would be checking in that day .... but we explained them that my bro needed to rest in the room till 6pm so she consulted with her manager and 10mins later she called back that the manager ok for us to stay without any upcharge!!! So well impressed!

the only drawback I found was the ‘deposit’ they took from my credit card - it was so much! 8,000 rmb to be exact ... and when we check out apparently they took only room charges out of that deposit and the rest will be returned ... but there was no refund or void bills I could keep my ref ... so will only need to double check when my credit card bills was sent to my house didn’t want to be a fuss and had impression so took my chances and trusted the staff

Anyhow great experience overall though!! Would like to compliments all the staff and management team! Well done!! Definitely a high standard of service ... will be surely come back to this hotel again in...

Filthy Place. I've stayed here for a week on two occasions, both times booked by my travel agency. First Visit we were shown to a non-smoking room that reeked of smoke, at 10 pm in the evening. I trotted down to the very busy lobby, loaded with flight crews from many airlines, and waited for the single desk clerk to help relocate my family. Second room was ok. Second visit we were given a room (see photos) that was terribly dusty, had broken/chipped furniture, a bathroom door that doesn't close/lock and a broken bathroom window shade. We asked for a different room and where offered the one our friends had vacated due to the non functioning toilet. The one the staff knew wasn't fit to be occupied. The second room we were offered smelled of smoke and was quite dirty as well. So we kept the first room under the condition the items would be addressed. I took these photos after all the items had "been addressed" by the hotel staff. The bathroom door can't be fixed, because that would require new hardware. The bashed in shade can't be fixed because that would require taking off part of the wall panel. The room wasn't dusted during our week long stay. No discount, apology or intent to accommodate us was made by the staff. Now onto the positive part of the review. The kitchen/wait staff are phenomenal. The breakfast service is quick and efficient, the food variety is fantastic and of good quality both the western options and the local options. There is abundant fresh fruit, chilled milk, yogurt, various cereals, freshly squeezed fruit juices, bacon, omelette station, decent pastries for the Westerners to choose from. The location was also quite good, Subway is very close, food options are great for western folk (McDonalds, Burger King and 7-11). Though a bit further Local food can be found as well, I highly recommend a "Muslim" restaurant around the back...

I know it’s a 5-star hotel but it’s been a long time, so I expected it to be old. No matter what, if it’s a 5-star hotel, it should always provide 5-star services. I read through the hotel website and assumed that the services would be great since the leadership team claims that they are experienced in the hotel business. The other reason I chose to stay here was the price. It’s affordable. I am totally disappointed! Yes, there is free parking, but each time before you leave the parking garage, you must notify the front desk, otherwise, you will be charged. What an inconvenient service! The guy, Dickinson? told us that we would receive 25% off when we eat in the restaurants in the hotel and charge to the room. The fact is there is only 15% off. I don’t care how much discount we can have, but providing customers with incorrect information is a poor service! When we asked the stuff in the restaurant (Food Street), they had to ask a few people to get an answer. We waited for a long time to finally get our food (3 simple dishes). I noticed other people also had to wait for a long time. The food was ok. Not 5-star grade. The restaurant that provides morning buffet was chaotic. Waitress didn’t observe which table was available. I went there by myself one morning. After I got food and went back to the table, one waitress was cleaning up the table and one guy already put his food on the table. I told her that I didn’t show any sign that I had finished. She didn’t understand what I said, not even simple English. The room was ok, not the traditional Chinese decoration I expected. The shampoo, hair conditioner, and body wash were cheap quality. I purchased them outside the hotel. The shower was flooded when it’s in use. If you just want a place to shower and sleep, this hotel is ok. Do not use any services to avoid high...