City Note Hotel — Hotel in Guangzhou City

We stayed two nights in April 2019, and had an excellent experience from arrival to departure. The manager CiCi offered us hot tea at check in, and made helpful suggestions for restaurants and shopping. We wanted to visit Xiaozhou artists’s village, so she called a cab and helped with communications to the driver. She made everything very easy, and we saw other guests also received excellent attention. CiCi added us to her WeChat so we could communicate with her about anything. On WeChat, she checked in with us when the return car she arranged was running late, and even after we checked out, she sent a message to make sure we arrived to the train station safely. We travel a lot, and are capable to figure things out, but it was really nice to have someone taking such care. The hotel itself is hip, modern, and nicely decorated. There is a safe in each room, a cute tea set and electric pot, robes, and slippers. Breakfast was good. We would...

Hotel staff is friendly but during my stay cleanliness was a serious problem. There serious dust mites and ashes (?) in between the gaps of the bed & bedside table. The toilet has poor water flow & despite there being an attached bidet, it didn’t work. due to the poor water flow, poo residues were always left behind. I lifted up the toilet seat on my first day of checking in & i saw pee stains on it. Despite the check in being at 2pm, i was delayed check in till 5pm because the previous guest decided to stay longer & they wanted to clean the room “thoroughly” for me

Worst of all: On our last day we got bitten with bed bugs with 24 total bites.

Service is friendly & the rooms were spacious but the hygiene...

All the staff are very friendly and helpful. The breakfast area is not very big but serves as a good space to hangout when it was raining outside during our stay. There’s even some porridge n instant noodles provided for supper. Simple and no frills but really helpful when you’re hungry late night. I also managed to use that area to make several video calls during my stay. Location wise, this hotel is not too far from the 上下九 walking street. Along the small alleys nearby (about300m away) there’s also some interesting family restaurants (no frills) serving local cuisine. All in all, it’s a good experience staying here...