Hilton Shenzhen Futian — Hotel in Shenzhen

I booked a one-night stay last weekend. Fortunately it's just one night.|| Location (5): The hotel is close to Exit 12 of the Gangxia North MRT Station. There are some MRT lines passing through this stop so it's convenient to reach different places in Shenzhen.|| Environment (3): I feel like the hotel was quite old and it needs some upkeep. Just casually looked at the indicator light of the elevator and I saw the glue stains. I also saw old socket extensions from the inside of the breakfast restaurant. And honestly the "city view" in the room was just average - can't demand much for a hotel in the city centre.|| Service (2): As I am a member of the Hilton Honor, the male staff at the concierge did not advise the member privileges, such as the free breakfast arrangement, room upgrade and any late check-out. I did not feel like being warmly welcomed when I stepped in. Also, I used the lounge on Level 20 and there was just limited "services". I shall elaborate more later. The only merit goes to the table-cleaning lady at the breakfast hall since she kept picking up plates and was polite and sincere.|| Cleanliness (4): Other than a little stain on the carpet in the room, I consider the hotel quite clean and tidy.|| Food (2): On Saturday I visited the lounge and the food served was quite disappointing. Ham sandwich looked even worse than what we buy from convenience stores; fair quality of cakes; almost dried grapefruit; only 4 cans of drink per brand in the fridge which looked like rationing... and the coffee machine was not available. And the next day, I had the breakfast at the breakfast hall, one coffee machine was not in use and another one was not working right. A foreign lady could not make coffee but no one helped. And the "egg station" was not serving eggs. No scrambled eggs, sunny side up being served. I would say, the breakfast was acceptable but the lounge does not value for money at all.|| Facilities (3): The in-room facilities are fine. I did not use the pool and gym so I have no comments. But the problem goes to the lounge (again). On the wall it says the opening hour is 0630-2300 but the note distributed at the concierge says it's from 1200-2100. It's really a sub-standard lounge (comparing to those that I visited in other places).||I would say this hotel is suitable for you if you just need a bed close to the MRT, and you do not need any food or facilities. For me myself, I guess I would choose some other hotels if I...

I booked a one-night stay last weekend. Fortunately it's just one night.|| Location (5): The hotel is close to Exit 12 of the Gangxia North MRT Station. There are some MRT lines passing through this stop so it's convenient to reach different places in Shenzhen.|| Environment (3): I feel like the hotel was quite old and it needs some upkeep. Just casually looked at the indicator light of the elevator and I saw the glue stains. I also saw old socket extensions from the inside of the breakfast restaurant. And honestly the "city view" in the room was just average - can't demand much for a hotel in the city centre.|| Service (2): As I am a member of the Hilton Honor, the male staff at the concierge did not advise the member privileges, such as the free breakfast arrangement, room upgrade and any late check-out. I did not feel like being warmly welcomed when I stepped in. Also, I used the lounge on Level 20 and there was just limited "services". I shall elaborate more later. The only merit goes to the table-cleaning lady at the breakfast hall since she kept picking up plates and was polite and sincere.|| Cleanliness (4): Other than a little stain on the carpet in the room, I consider the hotel quite clean and tidy.|| Food (2): On Saturday I visited the lounge and the food served was quite disappointing. Ham sandwich looked even worse than what we buy from convenience stores; fair quality of cakes; almost dried grapefruit; only 4 cans of drink per brand in the fridge which looked like rationing... and the coffee machine was not available. And the next day, I had the breakfast at the breakfast hall, one coffee machine was not in use and another one was not working right. A foreign lady could not make coffee but no one helped. And the "egg station" was not serving eggs. No scrambled eggs, sunny side up being served. I would say, the breakfast was acceptable but the lounge does not value for money at all.|| Facilities (3): The in-room facilities are fine. I did not use the pool and gym so I have no comments. But the problem goes to the lounge (again). On the wall it says the opening hour is 0630-2300 but the note distributed at the concierge says it's from 1200-2100. It's really a sub-standard lounge (comparing to those that I visited in other places).||I would say this hotel is suitable for you if you just need a bed close to the MRT, and you do not need any food or facilities. For me myself, I guess I would choose some other hotels if I...

Chose this hotel due to great pricing as well as proximity to metro station and to the downtown Futian. Not our first time staying at a Hilton Hotel, we had no worries about staying here until our first night here.||The lobby is filled with cigarette smoke as there is a jewelry store on the lobby floor and the staff are smoking indoors affecting the ambience and air on the hotel lobby, especially if you’re using the washroom or going to your hotel room walking to the lifts. ||The room was very large and so was the King bed, however we felt the bed was too hard and difficult to sleep on. It was not the “firm” kind of mattress feel but more of cardboard feeling. The pillows were a complete disappointment, they were limp and not even a little bit of cushion, the hotel cushion on the chair was even more plump than the pillows we got. we could not sleep well for the first night and started longing for our home pillows. We called reception to ask if they could send us up some pillows but they said they didn’t have any. ||The next night our necks were hurting due to no neck support from the pillow, so we went to reception on our way back for the 2nd night stay, they said they have pillows but aren’t like the hotel ones, but at this point we’d take anything so we said ok. The housekeeping staff that brought it up to us even said herself that the pillows here are terrible and sometimes they put multiple pillows into one case so that you can get a “real pillow” feel or add towels into it. We thanked her so much for her the solution as it got us through the night, but severely affected our happiness staying here. ||The hotel breakfast was also mediocre, as we stayed over Easter, there are lots of families enjoying the holiday as well, most of the food was gone even 1 hour before the end of breakfast and they were not refilling it as often as I’ve seen other hotels do so. The hygiene of the food is also questionable as the food is not properly regulated, though buffet style, we understand staff cannot monitor the food at all times but we saw adults and kids alike grabbing food from the buffet directly with their hands and eating it. (Though this is not a hotel problem of course, but it can be better regulated).||Loved the location, but probably won’t...