AC Hotel by Marriott Suzhou China — Hotel in Suzhou City

Feedback on Stay at AC Hotel by Marriott Suzhou (May 31 – June 1, 2025)||||I would like to share a deeply disappointing and distressing experience during my recent stay at AC Hotel by Marriott Suzhou, from 31 May to 1 June 2025.||Prior to my arrival, I had arranged a private vehicle transfer from Shanghai to Suzhou. Unfortunately, this turned out to be a scam — the driver demanded additional money despite our prior verbal agreement. However, what was most upsetting was the hotel’s handling of the situation, which endangered both my personal safety and that of my family.||||Serious Concerns During My Stay:||||1. Harassment Facilitated by Hotel Staff||After I checked in, the driver arrived at the hotel and began demanding more money. Shockingly, the hotel manager made over 30 phone calls to my room on behalf of the scammer, between 11:00 PM and midnight. These incessant calls seriously disrupted and frightened my wife and two young children.||||2. Violation of Guest Privacy||The hotel divulged my room number to the scammer, allowing him to threaten to confront me directly at my room. When I questioned the hotel manager, he initially denied the leak and claimed I had given the scammer my room number. Upon internal investigation, it was confirmed that the manager had allowed the scammer to see my room number while making a call.||||3. Failure to Protect Guest Safety||I asked the hotel to call the police due to concerns for my family's safety. The hotel refused, and instead urged me to go down to the lobby to confront the scammer — an approach that was both unsafe and unprofessional.||||Fearing for the safety of my family, I had no choice but to pay the scammer extra money just to end the situation.||||I raised the matter with hotel management and requested to speak to senior leadership. However, the hotel only assigned another manager to speak with me. My request for a formal police report on the privacy breach has also gone unanswered, with no follow-up or updates provided.||||Additional Observations:||Aside from the incident, I must also note that the hotel experience fell far below expectations for a Marriott-branded property:||• No proper security presence on-site||• No facilities (just a small breakfast area)||• Inconvenient location — far from tourist areas with no shops or dining nearby||• No porters or luggage support, and access to the hotel entrance requires navigating a flight of stairs away from the main road||• Staffing at night was minimal, with only one person at the front desk||Despite offering limited amenities, the hotel charges rates comparable to 4-star or 5-star hotels in Suzhou. I chose this property because of its Marriott affiliation, expecting a certain standard of service and security — but the experience did not come close to those expectations.||||My Hope||I sincerely hope Marriott International will investigate this incident thoroughly, address the mishandling by hotel staff, and review the suitability of this property under the Marriott brand. The events that occurred were not only deeply distressing but also potentially dangerous. No guest should ever experience harassment or privacy violations under the care of a trusted...

Being one of the only Marriott properties in central Suzhou, the location here is definitely a great selling point - with bus stops right downstairs, subway station steps away, and within walking distance to major tourist attractions, it would definitely be appropriate to call it a prime location. ||The hotel itself is also brand new with freshly new lobby, bar area and of course, room designs. After experiencing the room first hand though, I was a bit confused. I loved that it felt simplistic and functionality-focused, and the overall design was quite modern (albeit a bit plain). However, the small size (I was not able to find a spot to open my luggage without blocking one side of my bed completely), blocked view and the open bathroom and closet area very much reminded me of the new Fairfields in APAC. I'm not sure if this was intentional, but the idea of "this hotel being a Fairfield but 'dressed up' like an AC and charging more per night as such" left a sour taste in my mouth when I was there. ||That aside though, I found the staff very proactively helpful. They offered a lot of interesting information about the hotel and the city, and offered to help me with my bags both at check-in and check-out - they absolutely did not have to as they did not have a bellhop per AC standard. The restaurant had some lovely staff as well, although breakfast quality was mediocre and the "wonton chef" did not seem/sound like he was enjoying his job too much.||Overall, I'd still acknowledge that the hotel was solid by most standards, but it's arguably more suitable for solo/couple tourists that are traveling light. If they have larger rooms I would love to stop by again and...

Ac hotel is nicely designed, we like the hotel layout for the price we paid for. It's very new and clean . A lot of car noise, since it's situated by the road side, and apparently it's very common for suzhou that the car will just honk and honk and honk. Our room has window but no view.

Location :

it's near to a few attraction. But definitely need a bit of walk. Walkable to the famous street(ping an) , but about10-15mins ?

A few eatries around, but those highly recommended by xhs, needs a bit of walk. Otherwise, choose didi. I don't think it's really near to a metro station?

Service :

Housekeeping is great! the room was nicely cleaned up and housekeeping ladies are kind and smiley.

However, i think the front desk need some help. They were pretty unfriendly. I asked about where should i stop for my cab to qi li shan tang, he basically brushed me off and said, "Oh, the didi driver will know" . Whatttt....... i have to choose a destination drop off point. Qi li shan tang is a LOOOOOONG stretch of road. I was hoping he could give a better advise. But nope, he brushed me off.

Unhelpful . No bell boy service also.

If you order food delivery, the robot will send it up to you.

I may return for the room, but not...