天津万丽泰达酒店及会议中心 — Hotel in Tianjin

I was very disappointed with the location of this hotel. As Tianjin hotels were fully booked for this week, our company agency said I should go to the renaissance hotel. I thought it would be in Tianjin, as the address says that, but it’s actually 45 minutes east of the airport in Binhai, and it is in an industrial area with nothing else close by within walking distance ( or if there was we could not see it in the dark). We passed shops and restaurants on the way to the hotel but they were too far to walk to in the dark. The hotel itself is very nice and very friendly staff. The evening meal in the brasserie was either buffet ( not too bad) or a la carte ( not great). The a la carte main meal gave me the impression it had been stored pre cooked and reheated again. The buffet was much better and fresher. Breakfast was very busy and chaotic as usual. Maintaining your place when going to choose more food was a challenge as it is free seating I.e. you don’t get shown to a seat where the staff know you are now occupying, so you run the risk that someone will take your place. The room was nice, but not too big. The bed was ok, but the pillows were poor. The room was very noisy, especially with noise coming from the room on the floor above. Floors were banging significantly. The worst feature of the room was the heating , or in fact cooling. It was too hot and was maintaining 25 degrees , even if you set 18. It only made the fan turn faster with more noise but the temperature never...

It has been a while since I have visited this hotel for the first time. Back then I was not too happy with the substandard service.||||However, since my first review this place went through major changes, partly because of my review. The general manager has done a great job to address issues related to service attitude among the staff. While this hotel was an OK place before, now it is one of the top places measured by the friendliness and service attitude of its people. Charlie from the breakfast restaurant is probably one of the very best, knowing you by name and being always very friendly and very helpful, really great, many thanks! The front desk has good people too, Kaitlyn, Cherry, Snow and Michael Wang never failed to impress with their professionalism, many thanks for their help to resolve a complicated issue I had with receiving an international parcel. My lounge experience has improved too since staff there appears now to be much friendlier and to display care towards customers.||||I hope they can keep up this great job in the long run and not only towards me but towards all customers. ||||In the end, people are what make a hotel a great hotel and this hotel succeeded to motivate its people to become a...

Temperature very uncomfortable inside the building. Unable to adjust room temperature with the indoor thermostat. Complained to the reception but couldn’t be sorted. It appears the room thermostat are just there for decoration as individual room temperatures cannot be adjusted. Guests have to make do with the central building temperature setting throughout their stay. Had a miserable 7 days with no option of making my room temperature cooler to sleep well. At the end, the hotel had to provide a standing fan in my room...