Ibis Styles Hotels Xiamen Zhongshan Road — Hotel in Xiamen

Booked a deluxe suite to accommodate our larger group (a 6-month old and a 6-year old in tow). Got to the hotel a couple of hours late due to flight delays, so it was a little later than we would have liked and we're already tired from the travelling alone. The driver drove us up a narrow road to a dark cul-de-sac, in front of an aged residential building, that was somewhat shocking to us that it was an Ibis (or at least part of it is). Cautiously walked in to the lift lobby to find that the passenger lift was being upgraded, and we took the decrepit and small service lift. Thankfully, we were greeted by a modern and Ibis-standard reception area that was well-lit and fairly large. Check-in was relatively smooth so we were on our way up to our suite with slightly improved expectations after the initial let-down... to a tiny living room in a suite. Guess we misjudged the scale in the photos on Trip. That said, after settling down, it was a lot more palatable as the rooms were larger than the living room with the twin room having an en-suite toilet (while the king room uses the common toilet with the washbasin outside it). The room sizes made up for the disappointment and they overlooked the popular Zhongshan pedestrianised street (gratefully it's quiet at night). That said, a major gripe was the phlegm found in the washbasin when we checked-in and an entire suite reeking of cigarette smoke (possibly by the neighbouring room occupants who were smoking in theirs and left their door open), though they were later solved by housekeeping team who blasted the AC while we were out next morning to clear the odour.

For amenities, the laundry room on the 5th floor is cramped, but we found it useful. The breakfast area was small as well and functional for small and not picky eaters, and there is a basic gym at the end of the breakfast area that was used by only 1 other guest during our stay.

All in all, the value is as expected of Ibis-es, i.e. good monetary value for great locations (we were in the heart of the tourist district, but don't expect any bells...

Booked a deluxe suite to accommodate our larger group (a 6-month old and a 6-year old in tow). Got to the hotel a couple of hours late due to flight delays, so it was a little later than we would have liked and we're already tired from the travelling alone. The driver drove us up a narrow road to a dark cul-de-sac, in front of an aged residential building, that was somewhat shocking to us that it was an Ibis (or at least part of it is). Cautiously walked in to the lift lobby to find that the passenger lift was being upgraded, and we took the decrepit and small service lift. Thankfully, we were greeted by a modern and Ibis-standard reception area that was well-lit and fairly large. Check-in was relatively smooth so we were on our way up to our suite with slightly improved expectations after the initial let-down... to a tiny living room in a suite. Guess we misjudged the scale in the photos on Trip. That said, after settling down, it was a lot more palatable as the rooms were larger than the living room with the twin room having an en-suite toilet (while the king room uses the common toilet with the washbasin outside it). The room sizes made up for the disappointment and they overlooked the popular Zhongshan pedestrianised street (gratefully it's quiet at night). That said, a major gripe was the phlegm found in the washbasin when we checked-in and an entire suite reeking of cigarette smoke (possibly by the neighbouring room occupants who were smoking in theirs and left their door open), though they were later solved by housekeeping team who blasted the AC while we were out next morning to clear the odour. For amenities, the laundry room on the 5th floor is cramped, but we found it useful. The breakfast area was small as well and functional for small and not picky eaters, and there is a basic gym at the end of the breakfast area that was used by only 1 other guest during our stay. All in all, the value is as expected of Ibis-es, i.e. good monetary value for great locations (we were in the heart of the tourist district, but don't expect any bells...

Very Disappointing Experience Upon check-in, our room was full of mosquitoes. Even my 3-year-old son asked, “Mama, why so many mosquitoes?” We had to request a room change immediately.

During the stay, the service was acceptable until the last night before check-out. We informed the front desk that we would be leaving early the next morning at 6am for our flight, and since our stay included breakfast, we requested for a takeaway option. The front desk noted this down, and even the hotel’s poster in the lift promotes “takeaway breakfast.”

However, on the morning of check-out (in the rain), when we asked for our breakfast, the front desk staff told us to go into the kitchen ourselves to collect it. I walked past a dark restaurant into the kitchen, only to be told by the staff there that the breakfast would only be ready at 7am. What is the point of promoting “takeaway breakfast” if it cannot be prepared on time?

In the end, we had to buy Burger King at the airport instead. Totally unacceptable for a hotel that advertises...