Huatian Hotel — Hotel in Zhangjiajie

A Wonderful Stay - Highly Recommended!From the moment we arrived, we were greeted with warmth and professionalism by the hotel staff. Every team member - from reception to room service and restaurant staff - was incredibly helpful and attentive, making our stay truly enjoyable. Special shout-out to 李清平 and 王芳 who eagerly helped to address all our enquiries ranging from good restaurants recommendations, local places to visit and didi car hailings.Despite being an established hotel, everything was impeccably clean and well maintained. The facilities were top-notch, providing both comfort and convenience. Our room was spacious and beautifully appointed, with a wonderful river view. There are a couple of convenience stores, a small cozy coffee shop and a travel agency located on the ground floor of the hotel. The latter made our planning excursions seamless and stress free, adding great value to our trip. The travel agent staff (:萍姐) was also super helpful and attentive to our tour requirements. The breakfast buffet was also great, offering both western and local options - a good chance to savour some local delicacies. The hotel location was another major plus- just a short 10 min walk to the Tianmen cable car station. Fantastic restaurants were also just around the corner, perfect for experiencing local flavors. The hotel's restaurant on the 2nd floor was also a good choice, particularly on a rainy day when we did not want to venture out. A special shout-out to 李昕 and 甜甜, whom are both cheerful and helpful.Overall, this hotel exceeded our expectations in every way. From its welcoming atmosphere to the excellent facilities and convenient location, it was a perfect choice. We'll definitely return and highly recommend it to anyone wanting to visit the Tianmen...

A Wonderful Stay - Highly Recommended!From the moment we arrived, we were greeted with warmth and professionalism by the hotel staff. Every team member - from reception to room service and restaurant staff - was incredibly helpful and attentive, making our stay truly enjoyable. Special shout-out to 李清平 and 王芳 who eagerly helped to address all our enquiries ranging from good restaurants recommendations, local places to visit and didi car hailings.Despite being an established hotel, everything was impeccably clean and well maintained. The facilities were top-notch, providing both comfort and convenience. Our room was spacious and beautifully appointed, with a wonderful river view. There are a couple of convenience stores, a small cozy coffee shop and a travel agency located on the ground floor of the hotel. The latter made our planning excursions seamless and stress free, adding great value to our trip. The travel agent staff (:萍姐) was also super helpful and attentive to our tour requirements. The breakfast buffet was also great, offering both western and local options - a good chance to savour some local delicacies. The hotel location was another major plus- just a short 10 min walk to the Tianmen cable car station. Fantastic restaurants were also just around the corner, perfect for experiencing local flavors. The hotel's restaurant on the 2nd floor was also a good choice, particularly on a rainy day when we did not want to venture out. A special shout-out to 李昕 and 甜甜, whom are both cheerful and helpful.Overall, this hotel exceeded our expectations in every way. From its welcoming atmosphere to the excellent facilities and convenient location, it was a perfect choice. We'll definitely return and highly recommend it to anyone wanting to visit the Tianmen...

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores.Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot...