Hostel Kvarner — Hotel in Grad Rijeka

We booked a room through Booking.com and received the standard confirmation. We had the address of the hostel and needed several attempts on foot to locate it, needing to abandon locating it whilst driving. There is a tiny cardboard sign on the window of an abandoned building with a sign in front advertising a non-existent cafe at the street address, indicating the the hostel is on the second floor. We climbed the stairs and found the reception, with a warm welcome by the sweet receptionist. When we pointed out that it was very difficult to find the hostel, she agreed, apologised and said that they were new and were not allowed to put a bigger sign at the front. We suggested that an email prior to arrival with some directions would have been appreciated and she again agreed. |We were then surprised to find after checKing in and logging into the wifi that we had been sent an email earlier in the same day asking us to indicate our arrival time......but nothing about how to find them! (We had booked several days previously.) so we laughed at their priorities.|The room was ok, the bathroom was falling apart, toilet seat broken, shower fell off the wall whilst I was using it, towel rail fell off......it was a budget hostel but you don't expect things to literally fall apart. We described some (not all) of these issues in a review on Booking.com and received a reply from the owner "you want 5 star hotel, pay 150 euro"...... Not exactly keen on customer...

Awesome place to be for an overnight! The host is so amazing and helpful, he even would introduce us to other travelers! The room was great! Spacious room! Also very good location!

Needs improvement: Check-in... We need to work on our regular check in time. The website says 3pm, then once I've booked it, they said that check-in is at 5pm. So I was stuck outside just waiting for someone to open the door. Luckily another traveler opened it in for me. Once inside, there was no one taking care of the nor no place to sit down and wait and no luggage to leave your bag. So I just left it right behind the un-manned lobby desk. Note* The lobby is wayyyy smaller than the rooms.

Lastly, the restroom! I'm short, about 5'5, but the toilet seat is right up against the wall. The restroom is so small. I feel bad for the taller men/women who have to turn 90 degrees just to prevent their knees from hitting the wall.

Overall, I had a good time, nice location, nice rest, great host very communicative, but just be aware of the check-in/out issues. and the...

The person who received me told me that he could not guarantee a quiet place due to the presence of some guests, and that he could not do anything about it because he stays far from the hostel.

10.11.2024 Thanks for the manager's reply. All over the world, therefore also in Croatia, there are rules of civility to be respected that must influence the behavior of others so that a place does not become a hell. A group of guests can socialize away from the dormitories and not end up talking loudly and for a long time at 2:00 in the morning, but from the manager's reply it is clear that he is interested in proposing private rooms in...