I don't recommend staying there. Rude and unprofessional staff. It took me around 10 messages to understand if I can check in after midnight (on the phone they say yes, on email - no). Initially was replying with templates, then ignored me for a while. And guess what? I checked in after 24:00 without a problem. the room was very cold, heating didn't help. Only one towel! Room furniture is from 80th. Almost no investments
@Regarding owner response. As you can see they have troubles understanding what I and other writes. He/she states it's impossible to check in after 24 - not true. I did check after midnight, so did others. I've never seen such useless people who can't understand...
Read moreI was supposed to go to NATO days in 2024. Due to the flood, Ostrava and the surrounding area were impassable. The hotel district was flooded. When I wanted to cancel the reservation, the hotel refused to refund any costs. The hotel hides itself by saying that their warehouse was flooded. I do not recommend paying in advance, the hotel does not accept even partial refunds, and contact with the staff was difficult from the very beginning. I do not recommend the hotel under any...
Read moreThis hotel is unique in the fact that there is no in-person reception. It isn't that confusing and I don't see any problem with it. My room was clean and came with 2 beds with a private shower and bathroom. The room was clean and there were no problems with noise at night, altough in the morning traffic is quite busy.
The rooms are very cheap. I paid around 37 euros for one night. If youre looking for a cheap room near Ostrava hvalni then this is a...
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