Hotel Kolding — Hotel in Kolding Municipality

Unfortunately, this is one of the times where I will need to leave a "Do not recommend" review for this property.||We arrived about 10pm at night, having ordered a room for 3 guests, with 3 beds. All the information was confirmed in the online receipt we received after booking said hotel.||We arrived, and were checked in.|When we got to our room, we discovered there was only 2 beds?||When we went downstairs to reception to try and see why we didn't get the room we had ordered. It was suggested that we would need to purchase another room at an additional cost and that somehow booking.com or ourselves were at fault? When in fact we still have the receipts that clearly states :||"Maximum capacity 3 guests maximum, of which 3 adults maximum. Your total price is based on the rate for your booked number of guests (2 adults, 1 child)."||"Bed Size(s): 2 single beds, 1 futon bed."||We then had to wait for phone calls to be made to management, in order to then be escorted to the first floor to collect a spare bed. We were then tasked to take bed to said room (second floor) and take it to our assigned room and set it up and make it ourselves.||It was an unpleasant experience, especially as it was late at night and we were very tired (22:30) having travelled all day. We had all the documentation and receipts from booking.com that clearly showed and defined the terms of what we had ordered and paid for. But that didn't seem to hurry the process.||The room itself was ok. Unfortunately there were issues in the night, the room was rather warm and the adjustments to the temperature seemed to make little difference.||We then used the supplied in room portable bedroom fan, but it had a wining noise and the speed & performance would fluctuate. The fan itself did turn on and off by itself during the night? Originally we thought that may have been due to a defective fan, but the devices were were charging (phones etc) also constantly made plinging sounds throughout, suggesting that the issue was more so down to fluctuation of electricity through its electrical ports in all the room.||Having stayed at this hotel previously, and previously enjoyed it.|It is a real shame that we found the latest stay to be stressful.|As this is not something that one expects when they have paid a considerable amount for a room.||And so I am no longer able to...

Unfortunately, this is one of the times where I will need to leave a "Do not recommend" review for this property.

We arrived about 10pm at night, having ordered a room for 3 guests, with 3 beds. All the information was confirmed in the online receipt we received after booking said hotel.

We arrived, and were checked in. When we got to our room, we discovered there was only 2 beds?

When we went downstairs to reception to try and see why we didn't get the room we had ordered. It was suggested that we would need to purchase another room at an additional cost and that somehow booking.com or ourselves were at fault? When in fact we still have the receipts that clearly states :

"Maximum capacity 3 guests maximum, of which 3 adults maximum. Your total price is based on the rate for your booked number of guests (2 adults, 1 child)."

"Bed Size(s): 2 single beds, 1 futon bed."

We then had to wait for phone calls to be made to management, in order to then be escorted to the first floor to collect a spare bed. We were then tasked to take bed to said room (second floor) and take it to our assigned room and set it up and make it ourselves.

It was an unpleasant experience, especially as it was late at night and we were very tired (22:30) having travelled all day. We had all the documentation and receipts from booking.com that clearly showed and defined the terms of what we had ordered and paid for. But that didn't seem to hurry the process.

The room itself was ok. Unfortunately there were issues in the night, the room was rather warm and the adjustments to the temperature seemed to make little difference.

We then used the supplied in room portable bedroom fan, but it had a wining noise and the speed & performance would fluctuate. The fan itself did turn on and off by itself during the night? Originally we thought that may have been due to a defective fan, but the devices were were charging (phones etc) also constantly made plinging sounds throughout, suggesting that the issue was more so down to fluctuation of electricity through its electrical ports in all the room.

Having stayed at this hotel previously, and previously enjoyed it. It is a real shame that we found the latest stay to be stressful. As this is not something that one expects when they have paid a considerable amount for a room.

And so I am no longer able to...

Be careful when you are checking out of this “absolutely hospitable” Kolding hotel. My husband and I stayed here for 3 days and 2 nights. For 1100 DKK per night in this beautiful hotel you have to ask housekeeping team to clean up your room otherwise they will just ignore you. Our trash was with us for all 3 days of our stay at the hotel, but that's not the point now. On the day, when you have check out, the housekeeping shows up and knocks on your door exactly at 11:00. We had 3 suitcases with us, I checked out alone and the zipper on one of the suitcases jammed, I told the hotel employee that as soon as I fix the problem I will immediately vacate the room, hoping that it will take about 10 minutes. In the end, while I was fixing and moving my luggage from one suitcase to another, I got delayed and went downstairs 45 minutes later than the official check-out time. The front desk agent categorically told me that this was unacceptable and I had to pay an extra 100 DKK for the late check-out. I have worked in hospitality, and this is the first time I have encountered something like this, and it's not about money at all, but simply about the terrible attitude of the staff...