Four Points Flex by Sheraton Roskilde — Hotel in Roskilde Municipality

Hello, I had a two night stay at Four point, Roskilde (29/10/2025 - 31/10/2025). This was a gift from my mom given to my sister and I which we were very excited for. The rooms are simple but lovely and the location could not be better. However we sadly left with a bad experience due to our last night (30/10/2025). My sister and I had gone out to meet a friend and she left earlier bringing both cards (to the door) by mistake. Which meant when i had arrived at the hotel around 45min later - i could not get in. My sister then came down to open the door for me. I was welcomed by a receptionist who was not at all pleased to see me. He immediately demanded to know what i was doing there and proceeded by saying to my sister that she was not allowed to have guests. I tried to explain that i was a guest of the hotel and he then proceeded by interrogating me with questions like - “what does your room look like” and “what is your room number”. In my opinion this kind of situation can happen and be dealt with in a pleasant manner. I understand that he was trying to do his job but his approach was totally hostile and completely ruined the experience. I hope this does not happen to...

Havde en enkelt overnatning på Four Points. Ved check in var der en kø på 6 personer foran mig. Det tog over 20 minutter inden det blev min tur og der var kun en medarbejder ved skranken til at ekspedere. Jeg fik værelse på 3. sal. Der er ingen elevator til 3. sal. Værelset var meget mørkt og der lugtede indelukket og fugtigt. Pladsen på badeværelset var træng, lyset dårligt og der var kun et stort håndklæde og et mindre håndklæde. Således ingen håndklæder til ansigt eller fødder. Sæben på badeværelset var en 4in1 sæbe og der var ingen conditioner til håret. Så altså samme sæbe til hænder, krop, ansigt og hår. Vandet fra bruseren ender på hele gulvet på badeværelset til trods for badeforhæng. Vandet i vandhanen sprøjter også alle steder. Værelserne er lydte og man kan høre meget fra båden gangen og andre værelser på samme etage. Hovedpuden var meget dårlig og fyldet i den var knoldet og hårdt. Morgenbuffeten var sparsom i udvalg, men der var dog både mejeriprodukter og vegetariske muligheder også. Beliggenheden er dog rigtig god og central med hurtig adgang til byen og offentlig transport. Der er også gode og gratis parkeringsmuligheder på...

Quite expensive compared what it offers. Central location. Room was really old and empty. Shower water needed to be shoveled heavily after shower. No available outlets and no cealing lights in main room. Paying only for the location really. Nothing bad about service, but nothing...