Versailles Internacional Hotel — Hotel in Guayaquil

We arrived yesterday afternoon, asked to see the room and accepted as it was lovely and clean and had air conditioning. ||We then went downstairs to pay. We had made the booking through Booking.com, secured the booking using my credit card and expected to pay our accommodation whilst in Guayaquil with credit card. But guess what: THEY REFUSED CREDIT CARD. I checked the|booking conditions again and there was nothing said about this. Distress #1. Luckily our friends were still with us and they were able to lend us the money as we did not come prepared with that much cash. No receipt was given for the payment, it was just written up in a book. Apparently they won't give you a receipt. ||We finally dragged ourselves up the stairs and into our room. I then found they had JUST ONE TOWEL in the bathroom. Distress #2. We decided to go out to find food so spoke to the two girls in reception to get another towel, a bath mat and a hand towel. Upon our return, nothing had been done. So down the stairs I go again and try to explain to the guy in reception what I needed. Finally after much gesturing he gave me an old towel for the floor. I said I needed another towel for my husband and a hand towel. He brought a bath towel up to the room so I called him into the bathroom to show that I also needed a hand towel. He finally came back with one. ||Now for a shower ... I turned on the shower and guess what: THERE IS NO SHOWER ROSE. Distress #3. My shower consisted of a shot of water coming out of the wall, like trying to get clean under the hose! I took a photo of it and when I showed the fellow behind reception he just grinned and acknowledged it. Still nothing has been done about it. ||This morning the TOILET PAPER RAN OUT. No replacement. Distress #4. On our way out I asked the fellow behind reception to put more toilet paper in our room. You guessed it ... We came back after our morning out and nothing had been done. Again, we went downstairs and asked for the toilet paper to be replaced. In the meantime we have had to use spare serviettes we happened to have in our possession. I can happily say that it has now been replaced. ||We have also had to go out and BUY OUR OWN KETTLE AND TWO CUPS as they don't have any such facilities. Distress #5. ||Probably the most frustrating thing is the way the staff just snigger and do NOTHING. I very rarely write a negative review, or maybe there was just a thing or two that could be done better but I've truly found this experience less than optimal. ||Positives: air conditioning works really well, room is clean, fridge works. ||We have a five-night stay and we have been here less than 24 hours. I wonder what other distresses...

We booked a room for this property through a major internet travel website. At booking, I requested the hotel to hold the room for us, since we would be arriving on a late (11:30 pm) flight. I also emailed the hotel the day before. When we arrived, the front desk person claimed they had no record of our reservation, even though I had the printout. After some discussion, they "found" a room, but 1. it needed "cleaning," which took 45 minutes, and 2. we had to vacate the room at 8:00 am the next morning. Despite this, the front desk person insisted on payment in cash upfront for the full room charge. Considering the late hour and the fact that this hotel is in an extremely dodgy area of downtown Guayaquil, we felt we had to take the room. The room itself lacked towels, soap, hot water, and blankets. A urine smell permeated the bathroom, even after repeated flushing of the toilet, and a single water glass was filthy. None of these defects were addressed or remedied after complaints. Sleep was hard to come by as street noise is considerable. Overall, it was one of the worst experiences we've ever had in years of traveling. Please...

I checked in at 11:30 PM and was greeted by a young punk who had an attitude. Charged me $3.00 more than what was the published rate and couldn't get a receipt. It was too late to argue!!||Room was not clean, no soap or towels. There was no nite stands or lamps...just one bare bulb in the center of the room's||ceiling. Bed spread needed to be washed and burned!!! I did not feel safe in this place whatsoever!! ||Stay here at your own risk!!!!||Check out the Hotel Manso... right across from the Male'con on the main boulevard.... Negotiate with them... speak with Loli.... she is wonderful and the staff is wonderful !! It is definitely worth the extra few bucks.... Good Luck but avoid the Versailles at all costs!!! Dick Mac||And breakfast...