La Laguna Galapagos Hotel — Hotel in Parroquia Puerto Villamil

A friend and I stayed at the La Laguna for 3 nights and stayed in a Superior Twin Room. The room itself was a bare-bones accommodation - 3 twin beds, an air-conditioner and a bathroom. There was no TV, but there was a wall-mount for a TV and a TV remote, as if the TV had been recently removed. We weren't there to watch TV, so no big deal, but it was a little weird. ||We swam or snorkeled everyday while on Isabela, so we had wet clothes everyday, but there was nowhere in or outside the room to hang wet gear to dry. (Bring your own portable clothesline.) The woman at the front desk helped us to book two excursions, which was helpful, but could not help us in recommending a place to eat - it was as if she had no idea what options were available closeby, which left us shaking our heads a bit.||The breakfast was the worst we experienced in our over two week stay in the Galapagos, and was only served from 7:00 to 8:30. If you arrived later than about 7:45, you were forced to pick through the dregs of what was left. The sliced bread had already begun to harden and the fruit was of the overly-ripe variety. There were scrambled eggs, but they were undercooked and very 'wet'. I settled for a piece of toast, and a borderline banana each morning. ||The most interesting things happened upon and after checkout. I had booked on Expedia, and when we checked out, the woman at the front desk asked for payment. I told her I thought it was handled through Expedia, and she replied that Expedia takes the reservation and I still had to make payment. She followed with saying that if I left a 5/5 star review, we could have the room for free. Wanting to save a few bucks, I agreed, and wrote and accurate review. Later, when I checked my account, I found that I HAD been charged by Expedia for the room - and that the charge was posted the day PRIOR to our check-in. It would seem that La Laguna would have known this prior to our checkout, making it seem that much more sketchy. ||The topper on the visit was when I returned home, to find two invoices in my email from their 'sister' hotel, San Vicente, for 3 nights stays in their 'Matrimonial Suite', which of course we never booked. The invoices had my name, email and passport number. The only place on Isabela that I gave that information out was when I wrote it down on the sign-in sheet at the La Laguna. I notified both the La Laguna and the San Vicente of this situation, and received no reply from either.||Beware, La Laguna was not a reputable establishment in my opinion, and they way they dealt with payment and personal information was incompetent at best. I don't trust them. No way we'll stay...

I don't know why this hotel has such a good rating. I understand that we are on an island and so I didn't expect much, but the basic things completely disappointed me.

Firstly, the rooms are very poorly soundproofed, which means that I could here everything what was going on in the building. All conversations, noises, doors opening etc. Especially the rooms on the first floor - they should be offered at a price comparable to hostels. And of course it's uncomfortable when you're trying to relax and you can hear other people all the time. No privacy.

Secondly, breakfast. Again, I know we are on an island and nothing is to be expected, but they offer really little food and not tasty food at that. It's not a buffet. Example of breakfast : a slice of melon, bread and eggs, jam, a few slices of cheese, yogurt and cereal. The bread and eggs have no taste, the eggs were a disaster in terms of taste. Extra salt doesn't help, you just eat eggs with no taste + salt on top. The jam is pure fake, and that's really all that was offered. Even when I asked for pancakes, they couldn't make me any. No other fruits, vegetables, baked goods, nuts, nothing. So if you don't like the selection (like me), you should wait until lunch.

I mean honestly, the only two things you can take away from a hotel are rooms and breakfast and both are just bad. I'm really sorry to give this bad review but my husband and I booked this hotel based on very good reviews and I...

My experience here included the good and not so good observed in other reviews. The room was nice and spacious. There was a space and wiring for a tv, but no tv. I didn't miss it given that the satellite service here seems to be largely in Spanish. No safe, which seemed odd for a hotel of this type, and also no refrigerator. There is a dining room that's used for breakfast (the breakfast was basic and ok). It seemed able to do other meals and had cold drinks for sale, although this was not really advertised. There is a rooftop deck that looks like it's used for bbqs in a busier season. There are two interlocking buildings and the second one has a reception area which I assume is only used in the peak season.||||The location is away from the boat harbor but close to restaurants and the beach. There's also a nice panderia in the market square a few blocks away. The lagoon with flamingos is across the street. I only saw one flamingo at any times--they move among a number of lagoons in the area. ||||The front desk closed at 8 pm and often was unattended during the day. They tried to upsell me on arrival. When I asked about arranging interisland boats, they weren't going to provide a ticket until the morning of departure which didn't seem quite right--I wanted more documentation. I wound up arranging trips and an outing to Tintorera (much recommended) through an...