Dusit Thani Lakeview Cairo — Hotel in New Cairo City

Let me start by saying that I am absolutely overjoyed with my multiple visits to the magnificent hotel , Whether I embarked on this adventure solo, with friends, or with my beloved family and kids, each experience left me brimming with happiness."

"From the very first glance, the hotel's beautiful exterior design enchanted me. It perfectly complements the outstanding services and world-class facilities that await inside. Trust me, you won't be able to resist its captivating allure!"

"Prepare to be whisked away to an Asian paradise as you step foot into this enchanting hotel. The magnificent architectural style, the carefully curated decorations, and the overall atmosphere transport you to a realm of pure bliss."

"Oh, the food and coffee options! it boasts an array of delightful choices that will leave your taste buds dancing with joy. From tantalizing flavors to irresistible aromas, every culinary journey here is a feast for the senses."

"Get ready to be pampered in the most spacious and comfortable rooms you can imagine. Their pristine condition and attention to detail will make you feel like royalty. To put it simply, they are a haven of relaxation and rejuvenation."

"I must confess, it had stolen my heart as one of my all-time favorite hotel brands. The sheer luxury, the breathtaking landscape, and the mesmerizing view rooms create an ambiance that is simply out of this world."

"But what truly sets this place apart is its dedication to being a family-friendly and safe haven. The warm and friendly staff treated us like royalty, showering us with royal treatment from the moment we checked in until our reluctant check-out."

"Every need, every desire was effortlessly taken care of with a smile. All we had to do was ask, and the staff would work their magic, ensuring our comfort and satisfaction beyond measure."

"Now, let's talk about the main restaurant. Brace yourself for a culinary adventure like no other. The authenticity and variety of dishes will transport your taste buds to new heights of delight. Trust me, every bite is a mouthwatering experience you won't soon forget."

"Picture yourself in a truly palatial setting, where even the receptionist's excellent service makes you feel like royalty. The rooms? Immaculately clean and inviting, they provide the perfect backdrop for unforgettable moments."

"Luxury is not just a word here—it's a way of life. The restrooms, with their amazing sets, are extra clean and leave you feeling pampered. The cleaners and staff are not just helpful and polite; they are rays of sunshine, making your stay truly magical."

"And let's not forget the incredible Animation team! Their boundless energy and friendliness had us entertained and engaged throughout our stay. They are absolute stars, especially with the little ones, who were showered with care and attention."

"Service there is beyond fantastic. The staff went above and beyond, making our stay as comfortable as humanly possible. The pools, accompanied by attentive lifeguards, provided endless fun and relaxation."

"Situated in a prime location, close to the beach and shops, this hotel offers the perfect blend of tranquility and convenience. I particularly enjoyed the pool for its laid-back atmosphere and the fantastic animation and entertainment team, who made every day extra special."

"Believe me, there is no shortage of programs to keep both adults and children entertained. The variety and thoughtfulness of the activities ensure that every moment is filled with joy and excitement."

"I can't contain my excitement—I'm already planning my next visit , It has captured my heart in ways I never thought possible. If you're seeking a paradise of luxury, warmth, and unforgettable moments, this is the place to be. Come, experience the magic...

During my recent stay at the hotel, I spent five days there, and from the moment I arrived, I was impressed by the service. Upon landing at the airport, the hotel sent a bus to pick me up, and the staff who welcomed me were exceptionally kind and professional. Their warm attitude truly made me appreciate their efforts and professionalism.

At check-in, I was assisted by Mr. Ihab, who was extremely helpful and managed all arrangements efficiently. I can confidently say that his service reflected the highest level of hospitality. My family and I were provided with a spacious and comfortable room that exceeded our expectations. While the hotel is Excellent for adults, it offers fewer activities for children. Nevertheless, in terms of safety, cleanliness, staff attitude, communication, and food quality, everything was outstanding.

When I requested to extend my stay, the management kindly approved an additional day, until Friday. I also had the pleasure of meeting Mr. Hisham, whom I understood to be a senior manager. He was highly respectful, professional, and empathetic in communication — someone who truly understands how to handle guests and resolve their concerns gracefully.

However, I later faced some confusion regarding my checkout time. Initially, several staff members and managers confirmed that I could check out at 5:00 p.m., but on Thursday night, I received multiple calls (over seven) insisting that I must leave by 12:00 p.m. Friday, which contradicted the earlier agreement.

When I approached the reception to clarify, I met Mr. Mina, who appeared to be another manager. Although I would not describe him as rude, his tone was somewhat aggressive, and it took several attempts for him to understand my concern — that different staff members had given me conflicting information.

I also noticed inconsistency regarding room availability. While I could see available rooms on HalalBooking and Booking.com, the reception initially claimed there were none. Later, they acknowledged those same rooms existed but said they were awaiting confirmation. I explained that, in many international hotels — including those in London, Dubai, and Abu Dhabi — such rooms could easily be released or managed directly through the system to accommodate a guest’s request.

Would you like me to make it sound more like a formal complaint letter or more like a polite review example, to post on TripAdvisor or send to the hotel management)?

Here’s your new part rewritten in official, fluent, and smart English, matching the same professional tone as the earlier section:

After a long discussion, Mr. Mina told me that he would try to find a solution. However, I must admit that I left the conversation feeling disappointed and treated unfairly. The manner in which this discussion was handled completely changed my overall experience — from six wonderful and enjoyable days to a very unpleasant ending.

Because of the situation and the way he communicated, I felt compelled to move to another hotel, which unfortunately was more expensive and of lower quality. Despite that, I accepted it simply to avoid further frustration.

In conclusion, I still believe this hotel is among the best. However, as I always say, the true measure of a hotel’s quality lies in its staff interactions. You may find that 99% of the team members are exceptional, but it only takes one staff member’s aggressive or insensitive approach to ruin an entire guest experience — turning what could have been a perfect vacation into a...

very nice infrastructure, but staff need more training!! it's a 5 stars hotel so they need to give the service of 5 stars hotels. we was a family with 12 years old kid, we booked 2 rooms for 2 night with breakfast and we insisted that the room should be next to each other and in non smoking section ( we made the booking by phone ) and if it's not availble we don't book. they insited that the room are available, we payed online before arrival. check in was ok, they was very welcoming, but problem number 1 the rooms was in the same level but far away from each other which was not acceptable for a family, and i had to sleep in my daughter room as she cant stay in a room alone far away from us. at exactly midnight, a group of poeple started a party in the corridor and ended in the room next door, there were scream, laugh, fight and alooooot of smoking smell. i called the reception to camplain they sent the security to fix the noise problem, but for the smoke, the receptionist said that our room is in the smoking section and they can't stop them for that, i informed him that we booked a non smoking room and that even if we didnt ask, the room should be non smoking as we have a kid with us, he said: " madame, even if you asked for a non smoking room while booking, you had to insist on before check in, and if you didn't they will give you a smoking room automaticaly" which was rediculous. later at night around 3.45am the party started again in the room next door, i had to call again the reception, and the answer was: " madame, i can't stop them from having fun, those guest are booking multiple room and they are here for fun, i can see that you are booking 2 rooms, why not take your kid and go sleep in the other room.'' in the morning, we spoke with the duty manager mr khaled and he was very helpful and didn't stop apologizing and he transfered us to a non smoking room where we finaly relaxed and slept well. last morning, we went for breakfast, we entered the restaurant, gave our room number and went to choose a table, the lady in the reception came running and stopped us from sitting, she was shouting in front of every one in the restaurant: '' you can't sit, breakfast is not allowed for you, you just have 1 breakfast which was yesterday" i told her that we booked 2 night so automaticlly it's 2 breakfast and that even yesterday we didn't had breakfast as we was exausted from the previous night. she said that the number of night doesn't involve in the number of breakfast as we changed the room. i told her to go check our booking first before coming and speak to us, she left to check in the computer and she found out that we was right, she just mad for us a thum up from far without even appologizing, that was very embarassing as she was speeking loud in the middle of the restaurant and every one was...