Monarch Parkview Hotel — Hotel in Addis Ababa

This hotel has some really good points. The staff were very nice and welcoming, the housekeeping was good, my room was comfy and the rooftop lounge bar is excellent with nice food and great views. breakfast offers local food, which is really cool. I particularly liked the coffee bar on the ground floor. The location is good and the airport shuttle is very efficient and much appreciated.

now for some honest feedback, which is meant constructively. To me, it feels like this hotel is very aspirational, but not quite there yet. This is for a few reasons. 1) the hotel has some great facilities. eg a restaurant, but there was no information about them in my room. Giving customers this info about services and how to use them might encourage more people to do so. 2) the hotel advertises it has a sauna and steam room, but as far as I could see, no such thing exists yet. I used the gym, which is mostly functional (some of the machines not working) but it advertises that there is access to trainers. I never saw one. 3) The room was clean and the housekeeping was very efficient - just sometimes the drains smelled quite strongly. 4) There was a notice in the room telling me to put valuables at the front desk in a safety deposit box and to fill in a form for this. I tried, and the receptionist kindly took and cared for my stuff, but told me that I should use the safe in my room, which is weird as I was literally just told not to do that.

Overall, I would be happy to stay again, and with some improvement this hotel could go from...

I recently had the pleasure of staying at this hotel, and I must say, it was an exceptional experience from start to finish! The food was absolutely delicious, and the staff went above and beyond to ensure our needs were met.

One staff member who truly stood out was Joseph, a young man with a big smile and an even bigger heart. He would constantly check in on us, asking if we needed anything and running to get it for us without hesitation. His dedication and enthusiasm were truly impressive!

The receptionist was also incredibly kind and helpful, making our check-in process seamless and welcoming. The entire staff was client-focused and hardworking, making us feel like we were the only guests.

The ambience of the hotel was lovely, with a warm and inviting atmosphere that made me feel right at home. From the decor to the lighting, everything was perfectly curated to create a relaxing and comfortable environment.

I would highly recommend this hotel to anyone looking for a wonderful stay with exceptional service.

Thank you to Joseph and the entire staff for making our stay so memorable!" 5/5 stars!

To the management, Joseph is an employee you need to retain here . Do everything, anything to retain him including a salary...

Came here to spend time with my wife but it’s been a Friday. On the 2nd day there is a leak in the room and we have to change and I got no help with the bags or direction to what room so I repack everything and head back down to the lobby and they give me a key to the new room which wasn’t ready. No t.v., no towels, room hasn’t been cleaned.

This is a no smoking hotel and the bathroom is filled with the smell of cigarette smoke regularly coming from another floor. And there’s a constant smell of sewage water coming from the toilet. Disgusting.

I have a restricted diet and I can’t eat the hotel food. All the juices are watered down and not good plus the food safety is questionable. I got approved from the building manager to bring in food yet everyday we bring food we are stopped by security until the front desk convinces them we can or we have to hunt down a building manager yet again which has killed the entire experience. No one wants to wait in the lobby for 30 minutes or more waiting because they didn’t let security know and we have to constantly let them know we are approved to bring in food.

Will definitely not be coming back. Huge lack of professionalism from hotel staff minus front desk clerks and...