Heymo 1 by Sokos Hotels — Hotel in Helsinki sub-region

I have been here, as it was closest to the event location of a workshop I attended - they know this ("business travel"). Let me walk you through the journey that I had at Heymos 1.

It all began with a rather weird check-in. I am generally reluctant to check into a hotel by clicking on a random machine and hoping the technology gods are merciful with me and everything works well (I did not have this experience too often before, but that's another story). The lady at the counter did not tell me anything; she just handed out the card. However, I was drained, so I didn't ask (my bad, right?). I walked up through the hallway, which already gave me the creeps just walking through, because it reminded me of a shabby youth hostel. Not wanting to judge a book by its cover, I walked into the room and recognized that it was not just the cover that was kind of ... kept simple. First and foremost, the pictures shown on booking.com are taken quite conveniently. They do not lie, but they are taken conveniently. This room did not have anything I needed for a business trip. The room does not have an iron (I brought my steamer, so that's ok), it does not have one even place where you can actually steam/iron your stuff, the room does not have a wardrobe (nope, not at all, just a very small hanger that can take exactly 2 clothes), a table that cannot carry a laptop and the phone, and no bedside table. There wasn’t a real chair for the A4-sized table, but rather a folding chair attached to the wall, which longingly reminded me of a time at a festival or a cute little café in Cambodia — but less of a hotel room for a business trip.

To make matters worse, there was no kettle either (which forced me to make a 5-minute terrine with hot water from the sink - not recommendable). Well, walking to the bathroom I recognized that it only contained single-ply toilet paper which forced me to develop folding skills just to be able to use the toilet. Ironically, a rather confusing sign by the bed smiled at me, reminding me that there was no room service, because that was supposedly much more sustainable. Whether half a ton of self-folded toilet paper is really more sustainable than simply using multi-ply paper, I seriously doubt. Talking about the room service. After 3 days living in my own dirt, I hang out the sign for room service. I returned after a long workday just to recognize that I have not received a room service. Well - bad luck but however, right? Well, I thought this until I stumbled over the !!! full !!! trash bag from my bathroom, which was standing open in the middle of my room, spreading its lovely scent. To top it all off, the person who had at least been in my room had also ‘disposed of’ my own shampoo that I had brought with me from the shower.

Checkout was smooth "why did you wait for me - just throw the card in here?!?" from the lovely employee at the front desk. I cannot comment on the bed, as I just fall asleep quite quickly independent of where I am.

I want to mention that some of my colleagues have been to this hotel and that each and everyone said this was one of the worst business hotels they have...

Unprofessional Front Desk and Poor Soundproofing Ruined Our Stay

I stayed at your hotel on the night of June 4th, checking in around 22:30. Unfortunately, our first impression was extremely disappointing.

When we arrived at the front desk, we had to wait a long time,not because of a queue or a technical issue, but because the male receptionist was casually chatting with a group of women. It was clearly not business-related; they were simply having a personal conversation while we stood there late at night waiting to check in. This was completely unprofessional and inconsiderate. It showed a lack of proper training and basic customer service. Guests should never have to wait just because a staff member is more interested in chatting than doing their job.

Thankfully, the room itself was clean and comfortable, and we appreciated that.

However, the second night was another disaster. The room directly across from ours had a dog that barked nonstop through the entire night—until 9 AM the next morning. The soundproofing in the room was absolutely terrible. We barely got any sleep, and it ruined the next day for us because we were exhausted and frustrated.

If the hotel knows that the rooms are poorly soundproofed, why would you place guests with dogs on the same floor as other guests trying to rest? It shows a complete lack of consideration for guest experience.

Between the poor check-in experience and the sleepless night caused by barking, this stay left us very disappointed. I hope the management takes serious action to improve both staff training and room arrangements. Right now, I would not...

Great hotel, here is some thougts: |Pros: - The hotel has spacious rooms and good beds. |- It is very cheap, and with the free S-Etukortti you can get 25% off the price. - There is free coffee, tea and hot chocolate in the lobby. - Location near metro station, and there is mostly some offices, so the area is super quiet in weekends. - Check-in at 12.00 already. - Co-working area in lobby with some vending machines. |Cons: - Not that much tourist attractions nearby -Breakfast...